UMD Career Handbook - Categories and Examples Using Action Verbs

UMD > Career Services > Handbook > Categories and Examples Using Action Verbs

Career Handbook

Example: Developed and implemented a training program that resulted in a 45% increase in employee satisfaction.

Example: Coordinated weekly office schedules for 8 employees.

Example: Handled 20-35+ customer calls per shift regarding coverage changes, renewal rates and billing procedures.

Example: Developed and supervised the implementation of new computer filing system that reduced paper use by 35%.

Example: Trained 20+ new employees in computer procedures over a 2-year period.

Example: Increased student participation by 25% over a 6-month period.

Example: Streamlined ordering through the use of computer technology, decreasing wait time from 6 to 2 days.

Example: Converted files from COBAL to JAVA in order to increase compatibility with current systems.

Example: Provided academic support for 30+ at-risk primary school students through a comprehensive after-school program.

Example: Presented to groups of 30+ transfer students on a weekly basis concerning university policies and procedures.