Main navigation | Main content
Who should take this course? Individuals with some managerial experience; managers and supervisors in HR, businesses, organizations, corporations
This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching and counseling employees, you can improve their behavior and improve morale, staff retention, productivity and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.
Course at a glance:
Level: Professional Development (noncredit)
Delivery Method: Online (Work at your own pace)
Format: On demand/Self-Directed