This course was designed as a supplemental study guide for the major content areas of Chapter 8 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fourth Edition. In this course, you will learn how the project management team ensures that a project is completed at the level of quality required by all the stakeholders. From customers to the performing organization, there are many inputs to the process. This course will explain how the project management team can plan for, execute, and monitor and control quality.
After completing this course, you will be able to:
Define quality, quality planning, quality assurance, and quality control
Explain what aspects of quality assurance and quality control need to be decided on and budgeted for in the planning stage
Explain how the project management team should balance the cost of quality with its benefits
Distinguish between quality assurance and quality control
Explain how Perform Quality Assurance identifies ineffective processes and how the process improvement plan allows for their improvement
Understand how Perform Quality Control uses statistical sampling, inspection, and visual representations of data to identify defects in products or processes
Understand the similarities and differences among quality tools, and when and why each can be applied in quality management
This course is self-paced and online. You will have access to this course for 30 days.
Target Audience: This course is designed for adult learners with some project management experience.
Prerequisites: Learners should have some experience in project management and will need to have access to the Project Management Institute's A Guide to the Project Management Body of Knowledge, Fourth Edition (PMBOK Guide).
Estimated time to complete: 3.5 hours of online course work