Student Academic Complaints
This process for informal resolution (Refer to Student Academic Grievance Policy in the UMD catalog) can be used for any behavior or action by a CEHSP faculty member that affects a student´s academic progress.
Concerning A Faculty Member
Student complaints against faculty may surface at a number of different locations. Whoever first hears the complaint shall encourage the student to speak directly to the faculty member involved. The student may choose not to do this.
If the situation is not resolved, the student shall meet with the Department Head. The Department Head shall encourage the student to speak directly with the faculty member if he/she has not already done so.
The Department Head shall meet with the student and the faculty member and attempt to mediate a resolution. Both the student and the faculty member may choose to bring an advocate to this meeting.
If still unresolved, the student will be asked to put the complaint in writing (on paper, not electronic) to the Associate Dean of the student´s College (CEHSP or the Graduate School). The student is advised that the signed complaint will be given to the faculty member. The complaint will not be accepted if steps 1 through 3 have not been completed.
The Associate Dean:
- Conducts an investigation of the student complaint in a timely manner.
- Gives a copy of the written complaint to the faculty member.
- Interviews the student, who may choose to bring an advocate.
- Interviews the faculty member, who may choose to bring an advocate.
- Interviews witnesses or others with independent knowledge of the situation.
- Collects relevant documentary evidence as provided by the student, faculty or independent party.
The Associate Dean decides the merit of the complaint and the appropriate disposition. If complaint is found to be without merit by the Associate Dean, it is dismissed with no further action. If complaint has merit, action is taken that is reasonable in relation to the offense involved.
Informal actions, including talking to the faculty member about the problem and encouraging improved performance, will not be considered official disciplinary action.
More serious actions may require official disciplinary action as described in the Collective Bargaining Agreement. The basis for the placement of students´ letters and/or disciplinary action in the faculty member´s Academic Record File will be that they are an evaluation of the faculty member´s performance.
The faculty member may appeal the decision following the procedures outlined in the Collective Bargaining Agreement.
Student complaints and letters of reprimand shall be removed from the Academic Record File after three years, provided there is no recurrence of a similar problem.
The student will be notified of the resolution of his/her complaint and informed of the appeal process if he/she disagrees with the outcome.
Concerning a Department Head
If the complaint is regarding a Department Head, the student should meet with the Dean of the college. The Dean will encourage the student to meet with the Department Head, if he/she has not already done so. The Dean shall meet with the student and Department Head and attempt to mediate a resolution. Both the student and the Department Head may bring an advocate to this meeting. If the issue is still not resolved, the student will be asked to put the complaint in writing, and the signed complaint will be given to the Department Head. Steps 5, 6, and 7 will be followed, as described above.