ITSS AND REQUEST
The ITSS Customer Service Team, acting on a Transformational Leadership
Project (TLP), has identified communication with customers as an opportunity
for improvement. ITSS has adopted a new web-based task management system,
an open source product called “RT” which is an acronym for
“request tracker.” During Spring 2009, RT has replaced the
Help Desk problem database. As staff test and tweak the system, more and
more of our services will move into it. Customers who visit the TechCenter
and/or call the Help Desk may immediately notice email acknowledgment
and updates when they report a problem. Over time, ITSS will implement
more of the RT system capabilities, including self-service login for customers,
replacement of existing web forms, expanded views for IT professionals
within their support units, and shared project management capabilities
even with external vendors.
UMD GUEST WIRELESS SERVICE
In addition to our standard, authenticated wireless service (UMD-Wireless
SSID), ITSS has implemented a limited, non-authenticated wireless service
for short term guests (UMD-Guest-Wireless SSID). This wireless service
is rate-limited and restricted to web-only access (no email, VPN, ftp,
access to any authenticated resources such as the Library, etc.). The
guest wireless service is available wherever the standard authenticated
wireless service is available. The UMD-Guest-Wireless service is provided
as a short-term service for temporary guests only. Those who have a U
of M Internet ID or are affiliated with the University should use the
UMD-Wireless SSID for a full range of services.
UMD Stores EXPRESS will feature a sidewalk sale through Feb. 20.
Use the UMD reusable tote bag for 10 purchases and get entered in a drawing
for monthly prizes. UMD Stores is proud to support UMD’s “Adding
Up To Zero” initiative, visit http://www.addinguptozero.com.
Sign up for and redeem UMD Stores Reward points at www.umdstores.com.
A dollar equals one point. Earn a $10 UMD Stores Gift Card after
reaching 1000 points.
Online textbook buyback is available at http://www.umdstores.com.
Jefferson Lines offers daily bus service, year round, from the UMD Campus
to the Twin Cities. The weekend “Movie Express” bus service
is also available.
For store hours, events, and merchandise visit http://www.umdstores.com.
Sale locations vary and some restrictions apply to sales listed.
--- This issue
News --- This issue
for an E-mail notice of each Currents issue: instructions
UMD EVENT PUBLICITY
There are many ways to get publicity for your UMD events: Currents faculty-staff newsletter, the WEB Calendar of Events, Business Announce E-mail, Department Web pages, News Releases, the UMD Home Page, advertisements, producing brochures, and advertising in the Statesman student newspaper. Information and policies can be found at http://www.d.umn.edu/publications/publicizingevents.html.
UMD CALENDAR OF EVENTS
Scheduling events? Make sure you post them on the web calendar: See the web pages http://www.d.umn.edu/umdevents and http://www.d.umn.edu/currents/calendar-how-to.html.
Don't forget, public events must be posted on the web calendar and sent
to Currents before you can send out a UMD business announce message. For
more information, contact Cheryl Reitan at 726-8996 or e-mail firstname.lastname@example.org.
SUBSCRIBE TO CURRENTS - EMAIL
Have a notice of each Currents issue delivered to your email address.
First go to the website http://lists.d.umn.edu/mailman/listinfo/currentslist.
2. See: “Subscribing to Currentslist.” 3. Add your email address.
4. Your name is optional. 5. Click the “Subscribe” button.
If at any time you decide you no longer wish to receive the Currents listserv
messages, you can unsubscribe. 1. Go to the website http://lists.d.umn.edu/mailman/listinfo/currentslist.
2. Go to the second option under Currentslist Subscribers. 3. Fill in
your email address next to the “Unsubscribe or edit options”
box and click the box. 4. You will be taken to a second page. Ignore the
request for a password. 5. Click on the “Unsubscribe” button.
A notice will be sent to your email address notifying you that you have
If you have problems subscribing or unsubscribing, please contact the ITSS Help Desk at x8847.
SUBSCRIBE TO CURRENTS - PAPER
Individuals can choose to subscribe for a paper copy of Currents. To subscribe: Send your name, department and department address to the currents e-mail account (email@example.com) and ask to be put on the paper subscription list. Use SUBSCRIBE PAPER as the message line.
To submit material to CURRENTS, email
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