campus NEWS

academic NEWS

ITSS AND REQUEST TRACKER
The ITSS Customer Service Team, acting on a Transformational Leadership Project (TLP), has identified communication with customers as an opportunity for improvement. ITSS has adopted a new web-based task management system, an open source product called “RT” which is an acronym for “request tracker.” During Spring 2009, RT has replaced the Help Desk problem database. As staff test and tweak the system, more and more of our services will move into it. Customers who visit the TechCenter and/or call the Help Desk may immediately notice email acknowledgment and updates when they report a problem. Over time, ITSS will implement more of the RT system capabilities, including self-service login for customers, replacement of existing web forms, expanded views for IT professionals within their support units, and shared project management capabilities even with external vendors.

UMD GUEST WIRELESS SERVICE
In addition to our standard, authenticated wireless service (UMD-Wireless SSID), ITSS has implemented a limited, non-authenticated wireless service for short term guests (UMD-Guest-Wireless SSID). This wireless service is rate-limited and restricted to web-only access (no email, VPN, ftp, access to any authenticated resources such as the Library, etc.). The guest wireless service is available wherever the standard authenticated wireless service is available. The UMD-Guest-Wireless service is provided as a short-term service for temporary guests only. Those who have a U of M Internet ID or are affiliated with the University should use the UMD-Wireless SSID for a full range of services.

administrative NEWS

UMD STORES
UMD Stores EXPRESS will feature a sidewalk sale through Feb. 20.

Use the UMD reusable tote bag for 10 purchases and get entered in a drawing for monthly prizes. UMD Stores is proud to support UMD’s “Adding Up To Zero” initiative, visit http://www.addinguptozero.com.

Sign up for and redeem UMD Stores Reward points at www.umdstores.com. A dollar equals one point. Earn a $10 UMD Stores Gift Card after reaching 1000 points. 

Online textbook buyback is available at http://www.umdstores.com.

Jefferson Lines offers daily bus service, year round, from the UMD Campus to the Twin Cities. The weekend “Movie Express” bus service is also available.

For store hours, events, and merchandise visit http://www.umdstores.com. Sale locations vary and some restrictions apply to sales listed.

Campus Events --- This issue

Faculty/Staff News --- This issue

Currents Schedule

Subscribe for an E-mail notice of each Currents issue: instructions

UMD EVENT PUBLICITY
There are many ways to get publicity for your UMD events: Currents faculty-staff newsletter, the WEB Calendar of Events, Business Announce E-mail, Department Web pages, News Releases, the UMD Home Page, advertisements, producing brochures, and advertising in the Statesman student newspaper. Information and policies can be found at http://www.d.umn.edu/publications/publicizingevents.html.

UMD CALENDAR OF EVENTS
Scheduling events? Make sure you post them on the web calendar: See the web pages http://www.d.umn.edu/umdevents and http://www.d.umn.edu/currents/calendar-how-to.html.
Don't forget, public events must be posted on the web calendar and sent to Currents before you can send out a UMD business announce message. For more information, contact Cheryl Reitan at 726-8996 or e-mail creitan@d.umn.edu.

SUBSCRIBE TO CURRENTS - EMAIL
Have a notice of each Currents issue delivered to your email address. First go to the website http://lists.d.umn.edu/mailman/listinfo/currentslist. 2. See: “Subscribing to Currentslist.” 3. Add your email address. 4. Your name is optional. 5. Click the “Subscribe” button.
If at any time you decide you no longer wish to receive the Currents listserv messages, you can unsubscribe. 1. Go to the website http://lists.d.umn.edu/mailman/listinfo/currentslist. 2. Go to the second option under Currentslist Subscribers. 3. Fill in your email address next to the “Unsubscribe or edit options” box and click the box. 4. You will be taken to a second page. Ignore the request for a password. 5. Click on the “Unsubscribe” button. A notice will be sent to your email address notifying you that you have been unsubscribed.
If you have problems subscribing or unsubscribing, please contact the ITSS Help Desk at x8847.

SUBSCRIBE TO CURRENTS - PAPER
Individuals can choose to subscribe for a paper copy of Currents. To subscribe: Send your name, department and department address to the currents e-mail account (currents@d.umn.edu) and ask to be put on the paper subscription list. Use SUBSCRIBE PAPER as the message line.

To submit material to CURRENTS, email currents@d.umn.edu

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