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Campus Emergency Info: Desk Reference (Word Doc)




 
Terroristic Phone Threats

If you receive a terroristic threat call,  do not panic! Remain calm, and collect the following Information:

  1. Write down the time of call.

  2. Determine caller's identify:
    • Approximate age?
    • Origin of call (local, long distance, internal, phone booth)?
    • Caller’s voice (slow, fast, loud, foreign, calm, emotional, etc.)?
    • Are there background noises?
  3. Keep caller talking.

  4. Have someone else call 911

  5. Engage caller in a conversation.  Ask questions, and write down caller's exact words
    • When is the device going to explode?
    • Time remaining and device location ?
    • What type of device is it ? Chemical? Biological? Explosive?
    • What does it looks like?
    • What would cause it to detonate or release its content?
    • How do you deactivate the device?
    • Do you know who placed the device?
    • Where are you (the caller) now?
    • Caller's name and address?
 

IMPORTANT

Make sure
you collect
at least the following :

Device Location
Type of device
 Detonation time

Have Someone
Call: 911

    6. Download/use the Caller Identification Checklist (CIC).

    7. Did caller appear familiar with campus?

    8. Inform caller that a release from the device or its detonation may       
         cause injury and death to innocent people.


    9. Remain calm and polite but firm.   Do not insist on an answer to any  
         question.


     
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