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Campus Emergency Info: Desk Reference (Word Doc)

Terroristic Phone Threats

If you receive a terroristic threat call,  do not panic! Remain calm, and collect the following Information:

  1. Write down the time of call.

  2. Determine caller's identify:
    • Approximate age?
    • Origin of call (local, long distance, internal, phone booth)?
    • Caller’s voice (slow, fast, loud, foreign, calm, emotional, etc.)?
    • Are there background noises?
  3. Keep caller talking.

  4. Have someone else call 911

  5. Engage caller in a conversation.  Ask questions, and write down caller's exact words
    • When is the device going to explode?
    • Time remaining and device location ?
    • What type of device is it ? Chemical? Biological? Explosive?
    • What does it looks like?
    • What would cause it to detonate or release its content?
    • How do you deactivate the device?
    • Do you know who placed the device?
    • Where are you (the caller) now?
    • Caller's name and address?


Make sure
you collect
at least the following :

Device Location
Type of device
 Detonation time

Have Someone
Call: 911

    6. Download/use the Caller Identification Checklist (CIC).

    7. Did caller appear familiar with campus?

    8. Inform caller that a release from the device or its detonation may       
         cause injury and death to innocent people.

    9. Remain calm and polite but firm.   Do not insist on an answer to any  

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