People | Departments | Search UMD
	Search ITSS:

Priorities and Goals for 2002-2003

Priorities

• Wireless Networking: Expand quality wireless network.
• Collegiate Technology Initiatives: Provide support for new technology initiatives based in collegiate units. Work closely with technology staff based in collegiate units
• New Models for Voice, Data, and Video: Continue integration of voice, data, and video over a common campus network infrastructure.
• Improve security and authentication: Improve security on the campus network and all campus computer systems by strengthening authentication, monitoring, and notification.
• Computer Systems: Improve reliability, speed, backup, and recovery for ITSS central computer systems.

Goals

The goals below are not listed in order of importance. The projects listed under each goal are a subset of all we will do. We encourage each ITSS team to determine how their projects will help to support our goals.

Improve Classroom and Learning Technology

• Equip 10 additional classrooms with a standard suite of technology equipment: digital projector, VCR with closed-captioning box, and teaching podiums containing power and ethernet connections.
• Maintain and expand documentation for classroom technology, which is published on the web, and placed in the classrooms.
• Improve support for faculty use of classroom technology in order to minimize technical failures and human frustration.
• Expand use of network authentication for open network jacks in classrooms, the Library, and in other public areas.
• Expand services and support for online course delivery.
• Establish new technology for ITV network and quality desktop video.
• Promote expanded use of streaming audio and video services.
• Integrate web-based instructional support tools with one-password authentication.

Improve Student Services

• Support four laptop pilot programs by purchasing, configuring, and managing the laptops, software, and networking.
• Work with collegiate units to develop new ways of delivering curriculum-based technology services to students.
• Upgrade network infrastructure in labs to support 100 Mbit data to the desktop.
• Upgrade computer equipment in 6 ITSS labs.
• Deliver a new desktop interface and additional application software to SunRay thin clients.
• Add another computing lab.
• Research software server for residence halls.
• Test Mac OS X in computer labs.
• Establish workstation authentication in ITSS computer labs.
• Investigate desktop management systems for classrooms and labs.
• Upgrade the residence hall network and establish a registration system for it.

Improve Services and Support for Customers

• Begin redesign of the UMD web site. Implement portals for customized individualized web access. Evaluate new UM system web design for use on this campus.
• Promote and deliver desktop tune-up service for individual computers on campus.
• Promote expanded use of Norton Anti-Virus software on campus.
• Provide support for expanding use of personal digital assistants, especially the Compaq iPAQ for students in CSE.
• Assist CLA with development of new laptop laboratory.
• Improve search engine technology for UMD web site.
• Attain 50-percent compliance with web accessibility guidelines for UMD web site.

Support Use of Enterprise Systems (PeopleSoft)

• Develop expertise and provide support for new web-based PeopleSoft system 8.0.
• Promote enterprise system services with campus customers.

Improve Fiscal Management

• Revise our rates for FY2004 based on ISO principles and regulations.
• Improve ITSS internal purchasing procedures.
• Develop new revenue streams.

Improve Campus Infrastructure

• Continue integration of voice, data, and video over a common campus network infrastructure.
• Extend capability for 100 Mbit data to the desktop to ten campus buildings.
• Improve security on the campus network and all campus computer systems by strengthening authentication, monitoring, and notification.
• Update and maintain the long-term infrastructure plan.
• Increase network backbone speed to gigabit level.
• Complete and maintain operational continuity plan.
• Expand quality wireless network technology.
• Evaluate security options for room security, including self-monitoring lab security.
• Record fifty percent of cable plant information in the UPlant database.
• Complete redundant network backbone infrastructure.
• Oversee telecommunications infrastructure during Swenson Lab Sciences Building construction.
• Improve phone and network services to the lower campus.
• Investigate integrated messaging services.
• Establish security policy and procedures.
• Improve email services with virus checking and spam reduction.

Improve Working Environment for ITSS Staff

• Encourage staff training and professional development.
• Revise annual performance appraisal process.
• Provide a working environment for staff that encourages them to stay at ITSS.
• Continue to emphasize importance of a healthy and safe working environment for staff.
• Add one staff member.
• Complete design of Kirby Plaza space for new ITSS home.

Participate in Campus Life

• Meet and coordinate activities with our campus partners.
• Contribute to campus governance and activities by serving on committees, task forces, commissions, etc., where appropriate.

Technology Development

• Improve the web site for the Visualization and Digital Imaging Lab.
• Research content management systems.
• Research encryption for wireless.
• Expand single sign-on for computer systems where appropriate.
• Establish pilot project with IP telephony.

Did you find what you were looking for? YES NO
©2003 Regents of the University of Minnesota. All rights reserved. The University of Minnesota is an equal opportunity educator and employer. Last modified on 08/02/02	Contact ITSS | Privacy