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Priorities and Goals for 2003-2004

Priorities

• Collegiate Technology Initiatives: Provide support for new technology initiatives based in collegiate units. Work closely with technology staff based in collegiate units
• New Models for Voice, Data, and Video: Continue integration of voice, data, and video over a common campus network infrastructure.
• Improve security and authentication: Improve security on the campus network and all campus computer systems by strengthening authentication, monitoring, spam reduction, and anti-virus usage.
• Computer Systems: Complete a comprehensive operational continuity plan for ITSS central computer systems.
• Construction: Support construction of Swenson Lab Sciences Building, renovation of Kirby Plaza, and planning for new buildings.
• New technologies: Research new technologies for possible deployment at UMD.

Goals

The goals below are not listed in order of importance. The projects listed under each goal are a subset of all we will do. We encourage each ITSS team to determine how their projects will help to support our goals.

Improve Classroom and Learning Technology

• Consider new technologies and uses for closed-circuit television network.
• Integrate web-based instructional support tools with one-password authentication.
• Expand services and support for online course delivery.
• Develop support and training for faculty use of WebCT and eGradeBook.
• Move AV Services to renovated space in Kirby Plaza

Improve Student Services

• Support four laptop pilot programs by purchasing, configuring, and managing the laptops, software, and networking.
• Work with collegiate units to develop new ways of delivering curriculum-based technology services to students.
• Add a new computing lab in the Swenson Laboratory Sciences Building.
• Move the Kirby Plaza computing lab to a renovated room.
• Improve desktop interface on SunRay thin clients.
• Automate check-in process in computer labs.
• Upgrade to Mac OS X in computer labs.
• Investigate new PC operating system for computer labs.
• Establish workstation authentication in ITSS computer labs.
• Investigate desktop management systems for classrooms and labs.
• Improve discipline policy and procedures for RESNET students regarding appropriate network use.
• Upgrade the residence hall network.

Improve Services and Support for Customers

• Migrate customer base from Win95 and Win98 operating systems.
• Support Microsoft Campus Agreement.
• Diminish support for SGI workstations, and increase support for Linux desktops.
• Develop document imaging support for the campus.
• Put account management tools online.
• Complete the redesign of the UMD and ITSS web sites.
• Expand web development services, with special attention to accessibility and usability issues.
• Establish a useful portal at UMD.
• Attain fifty percent compliance with web accessibility guidelines for the UMD web site.

Improve Fiscal Management

• Revise our rates for FY2005 based on ISO principles and regulations.
• Deliver on-line billing information to campus.

Improve Campus Infrastructure

• Continue integration of voice, data, and video over a common campus network infrastructure.
• Establish quality of service (QoS) on the network for ITV, IP video, and IP telephony.
• Extend capability for 100 Mbit data to the desktop to eight campus buildings.
• Establish capability for gigabit data to the building in five campus buildings.
• Update and maintain the long-term infrastructure plan.
• Complete and maintain operational continuity plan.
• Expand quality wireless network technology.
• Record fifty percent of cable plant information in the UPlant database.
• Complete redundant network backbone infrastructure.
• Oversee telecommunications infrastructure during Swenson Lab Sciences Building construction.
• Improve phone and network services to the lower campus.
• Expand use of network authentication for open network jacks in classrooms, the Library, and in other public areas.
• Establish full compliance with auditor recommendations for backup and security.
• Reconfigure web servers for increased security.

Improve Working Environment for ITSS Staff

• Encourage staff training and professional development.
• Revise annual performance appraisal process.
• Provide a working environment for staff that encourages them to stay at ITSS.
• Continue to emphasize importance of a healthy and safe working environment for staff.
• Replace one staff member and prepare for additional retirement.
• Move staff offices on Kirby Plaza first floor to accommodate construction.

Participate in Campus Life

• Meet and coordinate activities with our campus partners.
• Contribute to campus governance and activities by serving on committees, task forces, commissions, etc., where appropriate.

Technology Development

• Improve the web site for the Visualization and Digital Imaging Lab.
• Research encryption for wireless.
• Expand single sign-on for computer systems where appropriate.
• Evaluate security options for room security, including self-monitoring lab security.
• Investigate integrated messaging services.
• Investigate on-campus cellular telephone service.
• Research new technology for quality desktop video.
• Investigate tablet computer technologies.
• Research high-definition television and digital video.

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