ITSS Home :
ITSS Staff
ITSS Staff
- Bennett, Gordee
- Biles, Tim
- Billiar, Spring
- Bosell, Chuck
- Bradt, Sally (Manager)
- Brill, Rick
- Burrows, Dan (Manager)
- Carlson, Laura
- Caveny, Wendy
- Davis, Jason (Manager)
- Deneen, Linda (Director)
- Ellis, Dan
- Evans, Amanda
- Fitzpatrick, Lisa
- Gilberg, Lynn
- Gustafson, Greg
- Hollatz, Scott
- Johnson, Amanda
- Jokela, Melissa
- Knute, Jay
- Manteuffel, Andy
- Marko, Bill
- McMillan, Ken
- Miller, Jan
- Ness, Joel
- Olson-Reed, Mary
- Oman, Karl
- Paro, Sarah
- Patterson, Steve (Manager)
- Petry, Roger
- Pihlaja, Sheri
- Reeves, Bruce
- Richard, Josh
- Sand, Robert
- Shetka, Mark
- Simmons, Frank
- Viken, Julie
- Wilson, Kathy
- Wing, Debbie
- Yu, Yanlin
- Zagrabelny, Matthew
- Linda Deneen - Director
- Phone: 726-7588 email: ldeneen
- Linda is the Director of the Information Technology Systems and Services Department at UMD. She has overall responsibility for the direction and delivery of computing, network, telecommunications, and classroom technology services for the campus.
- Sally Bradt - Manager of Desktop Support, Security and Web Development
- Phone: 726-8856 email: sbradt
- Sally is the manager of our desktop support services, including computer maintenance, desktop assessments and security, and Novell and Windows server support. She manages technology security incidents that are reported for the campus for students, faculty and staff. She also manages our web development services for both the ITSS web site and other departments on campus. She is the sponsor of our desktop, web and security teams, and as a member of the management team provides cross-functional documentation management for ITSS.
- Dan Burrows - Manager of Systems, Networks, and Telecommunications
- Phone: 726-8846 email: dburrows
- Dan is the manager of our central systems, network, and telecommunications services, and supervises the staff who work in these areas. Dan shares cross-functional responsibility for system and network security with Sally.
- Jason Davis - Manager of Classroom Technology and Customer Service
- Phone: 726-8782 email: jdavis
- Jason is the manager of our classroom technology services, along with our interactive television (ITV) and audio-visual services. He also manages our HelpDesk and data entry services, and he supervises the staff who work in all of these areas. Jason is the sponsor of the Student Computing Team. He leads the Assistive Technology Team. He both sponsors and leads the Classroom Technology Team and the Customer Service Team. Jason is also responsible for Human Resource issues and maintains our staff handbook.
- Steve Patterson - Manager of Applications and Administrative Systems
- Phone: 726-8785 email: spatters
- Steve manages our campus administrative computing applications and systems, faculty learning technology support, department financial and budget operations, and he supervises the staff which provides support for these services. As a member of our Management Team, he provides important status information on these areas to facilitate planning and control activities. He is the sponsor of our accounting and billing process team, enterprise programming team and the ITSS training team.
- Gordee Bennett - Technology Support Professional
- Phone: 726-8840 email: gbennett
- Gordee provides programming and administrative support for our database of student computing users, ensuring that students have access to the campus computing facilities and services for which they are authorized. She works with administrators and faculty to create and maintain e-mail aliases to facilitate communication between faculty and their students and among various other campus administrative groups. Gordee is leader of our Student Computing Team and also provides backup support for our test scoring systems.
- Tim Biles - Systems Administrator
- Phone: 726-6959 email: tbiles
- Tim provides systems administrator support for our central Novell and Windows servers, data storage and backup, and network printing. He provides advanced consulting support for Windows users and other customer-owned computing systems and servers.
- Spring Billiar - Data Entry Coordinator
- Phone: 726-8843 email: sbilliar
- Spring provides data entry, test scoring, and quarterly student evaluation processing services for the UMD campus. Additionally, She works with our Accounting Team and with central system administrators to open and close customer accounts on our central systems, helping to maintain proper access to these systems for authorized users.
- Chuck Bosell - Telecommunications Administrator
- Phone: 726-7939 email: cbosell
- Chuck has primary responsibility for the design, planning, and general coordination of the UMD telephone system and infrastructure. As leader of our Phone and Network Team, he also coordinates the project work done by team members in these areas.
- Rick Brill - Information Technology Professional
- Phone: 726-7031 email: rbrill
- Rick is the computer lab coordinator for all ITSS teaching computer labs and supervises services for a number of other "partnership" computer labs run in conjunction with other departments. He is the team leader for the Student Computing Team, and is also a member of the Training Team, teaching DreamWeaver classes. Rick is also a member of the Student Supervision Team and the Desktop Support Team.
- Laura Carlson - Technology Support Professional
- Phone: 726-7283 email: lcarlson
- Laura supports faculty and others in their use of classroom technology by providing detailed classroom equipment operation documentation on our web pages. As a member of our Training Team, she leads several eClass online sessions and produces the web pages to help us promote and coordinate all ITSS workshops and training. She is also a member of the Web Team and manages the Web Design Reference site.
- Wendy Caveny - Technology Support Professional
- Phone: 726-8855 email: wcaveny
- Wendy provides project management, programming and consulting support for Facilities Management, Continuing Education and other campus departments and staff who request application software support, desktop support, and data reporting from campus administrative systems and enterprise systems.
- Dan Ellis - Computer Maintenance Coordinator
- Phone: 726-6888 email: dellis
- Dan coordinates the installation, upgrade, and repair of desktop computers and printers for campus personnel and for our student and instructional computing labs. As a member of our Student Computing Team, he provides important advice regarding the planning and scheduling of major lab equipment upgrades. As leader of the Desktop Support team, he provides guidance on issues concerning desktop reliability and security.
- Amanda Evans - Technology Support Professional
- Phone: 726-7680 email: amevans
- Amanda provides support for faculty in the area of learning technology and development of course materials. She works closely with the Instructional Development Service to facilitate better communication on technical issues and support for faculty.
- Lisa Fitzpatrick- Technology Support Professional
- Phone: 726-6875 email: lfitzpat
- Lisa is coordinator of the Visualization and Digital Imaging Lab.
- Lynn Gilberg - Network Support Professional
- Phone: 726-8573 email: lgilberg
- Lynn provides support to our Phone/Network Team in scheduling, tracking, and billing for phone and network services. She also assists customers with the planning and installation of their phone and network connections.
- Greg Gustafson - Systems Administrator
- Phone: 726-8420 email: ggustafs
- Greg provides systems administrator support for central computing systems and servers. His principal responsibilities are in the areas of Unix systems and networked printing services.
- Scott Hollatz - Systems Administrator
- Phone: 726-8851 email: shollatz
- Scott provides systems administrator support for central computing systems and servers. His principal responsibilities are in the areas of Unix systems, mail and web server support, and systems security.
- Amanda Johnson - Technology Support Professional
- Phone: 8860 email: aljohnso
- Amanda provides desktop support for Windows and Macintosh customers, including email, web browsers, Novell clients, and general software. She also provides web development assistance for ITSS and other departments on campus.
- Melissa Jokela - Systems Programmer
- Phone: 726-8468 email: mjokela
- Melissa provides support for Unix operating systems, web development, data base software application development and maintenance, and consulting for a variety of department, enterprise, and customer business systems. She also provides primary administration and configuration of the Visualization and Digital Imaging Lab (VDIL) servers and applications, and supervises the ITSS department student programming staff.
- Jay Knute - Technology Support Professional
- Phone: 8857 email: jknute
- Jay provides desktop support for Windows and Macintosh customers, including email, web browsers, Novell clients, PDA/smart phone support, and general software.
- Andy Manteuffel - Web Development Professional
- Phone: 726-6927 email: amanteuf
- Andy provides development support, including consulting, design, and implementation services for UMD administrative and student support web applications, as well as assistance with the ITSS web site. He also provides technical support for YourPay credit card processing for the campus.
- Bill Marko - retired
- Phone: na email: wmarko
- Ken McMillan - Telecomm and Network Professional
- Phone: 726-7600 email: kmcmilla
- Ken provides installation and troubleshooting support for our telephone and computer network infrastructure and for our customers.
- Jan Miller - Systems Administrator
- Phone: 726-8096 email: jmiller3
- Jan provides support for our Novell office and lab servers which provide software and printing services to the campus. As an important part of his support for the lab server, Jan configures the software on the lab computers to make applications software reliable and easy to access. He also provides consulting and software installation support to customers of Novell and other network applications services.
- Joel Ness - Technology Support Professional
- Phone: 726-8841 email: jness
- Joel provides desktop support for Macintosh customers, and provides technical support for a variety of email clients on both Windows and Macintosh platforms. He provides system administrator services for the file servers which deliver software to our Macintosh computer labs. He is also the editor of the monthly ITSS newsletter "infotech.News.".
- Mary Olson-Reed - Technology Support Professional
- Phone: 726-8544 email: molson14
- Mary is the computer lab coordinator for Macintosh teaching and partnership labs and the Library PC and Macintosh labs. She is a member of the Classroom Team and the Student Computiong Team. Mary leads the Student Supervision Team and coordinates the Multimedia Hub.
- Karl Oman - Classroom Technology Professional
- Phone: 726-8151 email: koman
- Karl has primary responsibility for design, installation, and maintenance of all audio-visual facilities operated by our department. This includes the AV equipment checkout service, the campus closed circuit TV system, the interactive television facilities, and AV technology in general purpose classrooms. As a member of our Classroom Technology Team, Karl's ideas and efforts are vital to the successful implementation of classroom technology improvements.
- Sarah Paro - ITV, AV and HelpDesk Coordinator
- Phone: 726-8847 email: sparo
- Sarah provides classroom technology support at our AV Checkout Desk and in our ITV classrooms. She also provides valuable service to our HelpDesk customers. Sarah manages the students in all three areas and coordinates day-to-day work for all three processes. She is the leader of our HelpDesk Team.
- Roger Petry - Technology Support Professional
- Phone: 726-7950 email: rpetry
- Roger provides desktop support for Windows customers, including email, web browsers, Novell clients, database management, publishing, and general software. As a liaison between our Student Computing Team and the Access Center, he provides important input into the planning and implementation of ADA services in our student and instructional computer labs.
- Sheri Pihlaja - Customer Support Professional
- Phone: 726-6975 email: spihlaja
- Sheri provides support for our faculty technology initiative by managing workshop enrollments, supporting Tech Camp, organizing Tech Fest and the Student Web Contest, and directing faculty to sources of assistance. She also provides support at the ITSS Help Desk and serves on both the Help Desk Team and the Customer Service Team.
- Bruce Reeves - Technology Support Professional
- Phone: 726-6831 email: breeves
- Bruce provides support for faculty in the area of learning technology, course management and the development of course materials. He works closely with the Instructional Development Service to facilitate better communication on technical issues and support for faculty
- Josh Richard - Systems & Network Professional
- Phone: 726-8848 email: jrichar4
- Josh provides systems administrator support for central computing systems and servers. He also assists with network planning and administration.
- Robert Sand - Systems Administrator
- Phone: 726-6122 email: rsand
- Robert provides systems administrator support for central computing systems and servers, with principal responsibilities for Unix server administration. Robert also provides support to faculty, assisting them with administration and use of the TopClass course management system and the WebX web based messaging system.
- Mark Shetka - Technology Support Professional
- Phone: 726-7682 email: mshetka
- Mark provides installation and troubleshooting support for our network infrastructure and for our customers.
- Frank Simmons - Technology Support Professional
- Phone: 726-8849 email: fsimmons
- Frank provides maintenance support through the installation, upgrade, and repair of desktop computers and printers for the campus. He oversees our Desktop Asssessment service, and provides research and technical expertise in the area of virus and security issues.
- Julie Viken - Technology Support Professional
- Phone: 726-8040 email: jviken
- Julie provides web development programming , data base software application development and maintenance, and consulting for a variety of department, enterprise and customer business systems and special projects. In addition, she assists with administration and configuration of server hardware.
- Kathy Wilson - Office Specialist
- Phone: 726-7587 email: kwilson
- Karlyne handles all of the paperwork associated with the purchasing of equipment and supplies for all areas within our department. As a member of the Accounting Team she is responsible for entering the monthly billing information for staff services provided to our customers. She prepares employment and payroll documents for our many student employees.
- Debbie Wing - Technology Support Professional
- Phone: 726-8784 email: dwing
- Debbie provides programming and consulting support for a variety of administrative software and computing systems used by UMD administrative and academic departments. In particular, she is our primary support person for PeopleSoft systems, Data Warehouse and Management Reporting, and Document Image Scanning, and is an important resource for those people on campus who use these systems.
- Yanlin Yu - Systems Administrator
- Phone: 726-8450 email: yanlin
- Yanlin provides systems administrator support for our central Windows and Novell services. She provides advanced consulting support for Windows users and other customer-owned computing systems and servers.
- Matthew Zagrabelny -- Systems Administrator
- Phone: 726-8844 email: mzagrabe
- Matt provides systems and programming support for our Unix operating systems and applications and the wireless network.
Rev: 01.08 sb