Troubleshooting Hitachi Projector Problems

If you are experiencing trouble with the projector, follow these steps to make sure everything is properly connected before calling for assistance.

1. Check cable connections. Verify that all computer and power cables are properly connected.
2. Turn on the equipment in the proper sequence. Make sure that you are following the ordered steps. Double check the Classroom User Guide or Miscellaneous Room User Guide for the room and piece of equipment that you are using.

• If you are using a laptop computer and its monitor is not displaying your presentation, make sure that you have reactivated the computer monitor. Most laptop computers deactivate their own monitor when a second display device, such as a projector is connected. Refer to your computer's documentation. Many laptop monitors can be reactivated by depressing the FN key and either F2, F3, F8, or F12 keys (the exact command will depend on your particular model). If your computer is a G3 PowerBook, you should select "Monitor Icon" on PowerBook control strip, and "Select Resolution" to match display device (e.g. 800x600 Simulscan for simultaneous display on PowerBook and on projector).
• Some Windows laptop computers do not automatically turn on their external video port when a secondary display such as a projector is connected. Some computers may have multiple display screen modes. Use of these modes may not be possible with this projector. Some laptops require special settings. See the manual that came with your laptop.
• Some Mac laptop computers require adaptors. See the manual that came with your laptop.
• If you are using a Hitachi CP-X960 projector see the HITACHI CP- X960W/E User Guide. (PLEASE NOTE: This is a Portable Document Format (PDF) acrobat file. If you do not have Acrobat you can download the Acrobat viewer from Adobe. This download is for people who do not have Acrobat installed on their computers. It allows you to open and view a PDF file. Additional Adobe free tools are available to assist visually impaired users at Adobe's Accessibility Resource Center. If you need further assistance obtaining the information contained in this PDF file please call the AV Desk at 6222.)
• If you are using a Hitachi CP-X990 projector see the HITACHI CP- X990W User Guide. (PLEASE NOTE: This is a Portable Document Format (PDF) acrobat file. If you do not have Acrobat you can download the Acrobat viewer from Adobe. This download is for people who do not have Acrobat installed on their computers. It allows you to open and view a PDF file. Additional Adobe free tools are available to assist visually impaired users at Adobe's Accessibility Resource Center. If you need further assistance obtaining the information contained in this PDF file please call the AV Desk at 6222.)
• If you have no audio when trying to play a video, check the back of the VCR to make sure the audio cable is plugged in. It is possible that someone may have unplugged the audio cable from the VCR and not reconnected it when they were finished. Any faculty that need access to the audio cable can contact Audio Visual at 6222. They will make a special set of cables for rooms that need this accommodation.
• For rooms that are not equipped with control panels and that have a projector remote:
  • Verify that the projector has not been switched off with the standby button on the remote control keypad.
  • Verify that none of the keys on the keypad are stuck in the down position.
  • If you are trying to show a video source and the projector doesn't automatically detect a video signal press the video button on the remote.
  • If you are trying to show a computer source and the projector doesn't automatically detect a computer signal press the RGB button on the remote.
  • If you can not adjust the projector volume level using the buttons on the remote move underneath the projector for it to receive a clearer signal from the remote. In some rooms the remote will not work from the front of the room where most instructors try to use it.