The iPAQ Impact
Rick Brill - Information Technology Specialist
Jason Davis - Computer Lab Coordinator
Information Technology Systems and Services (ITSS)
University of Minnesota Duluth

Principle Players:

The College of Science and Engineering
<http://www.d.umn.edu/cse/>
<http://www.d.umn.edu/cse/techreq.html>

Vendor Partner: Compaq Computer Corporation
<http://www.compaq.com/>

Campus Partners: UMD Stores, ITSS
<http://www.umdstores.com/umdcc/>
<http://www.d.umn.edu/itss/>

Support Provided by Campus Stores
- Manage purchase process
- Stock extra iPAQs, wireless cards, jackets, modems, keyboards
- Manage return process

Support Provided by ITSS
- Provide wireless network
- Configure campus-specific settings and applications
- Distribute units and train students
- Write student documentation
- Repair and maintain units

Costs

Item	Cost
iPAQ H3650	477
Wireless network card and sleeve	251
Carry Case	16
Tax	56
Total	800

- Students pay $200 per semester for four semesters.
- The iPAQ belongs to the student, and the student is responsible for loss or damage.

Device Specifics
- Compaq H3650 (32MB RAM, not upgradable)
- PCMCIA Jacket and WL100 11Mbps Wireless LAN Card

Numbers Distributed
- 252 to students in Computer Science, Chemical Engineering, Computer and Electrical Engineering, Industrial Engineering, beginning of Fall 2001
- 33 additional students (in the same programs) added for Spring 2002
- 23 to faculty and administrators
- 4 returned by students who decided to change majors

Distribution Process
- Orientation session (in class, first week of semester)
- 4 ITSS staff members (manager, support staff, maintenance)
- Explanation and collection of agreement contract
- Student documentation for using the iPAQ <http://www.d.umn.edu/itss/computing/ipaq/>
- Walk-through of logging onto network and accessing email

Support
- Initial support center (afternoons each day, first 3 weeks of semester)
- Teaching Assistants
- Walk-in help in Maint. shop (restores, warranty work, unit damage)

Maintenance
- Began the process early August
- Configured 300+ units:
Set up wireless card and email preferences and installed custom applications prior to distribution.
- 100-120 total restores each of two semesters:
Performed about 10 restores per week for first 10 weeks of semester, later 5 per week.
- 20 units were repaired in-house:
15 remove stuck stylus
5 bend/reattach headphone jacks
- 19 units were sent in for warranty work over the two semesters:
5 with sound issues (broken jacks)
2 broken screens
6 processor / memory issues
6 battery issues
- 2 loaner units for students in need of repairs:
Turnaround on warranty work was about half a week, so most students opted to wait.
All warranty work was covered by the one year warranty except the broken screens ($200 to replace).

Security
- All wireless sessions require authentication
- Wireless hubs connect to UNIX box with username/password database

Applied Use
- Wireless hub locations <http://www.d.umn.edu/itss/computing/wireless/whubs.html>
- CSE specific applications <http://www.d.umn.edu/%7Ejallert/ipaq/iPAQInfo.htm>

The Future
- the Initiative will continue with changes
- Students have options of laptop or iPAQ