Computer Repair & Support
N E W S
Windows 7 Support
For the current status of support for Windows 7 within the Univeristy, see: Windows 7 Support.
Mobile Computing
Blackberry, iPhone, Palm; Sprint, Verizon, T-Mobile, AT&T; Wi-Fi, Bluetooth and 3G. Each day, it seems, a new mobile device is announced, with more features and services than the last. These devices can be great tools, but before you purchase a new smartphone or PDA for UMD business use, you may wish to read: SmartPhone and PDA Support.
Gateway Repairs
With the demise of Gateway, ITSS is no longer able to provide free warranty services for Gateway computers. However, ITSS, UMD Stores, and several collegiate units are working together to offer a short-term, limited repair service for our customers who purchased their Gateway computers through UMD. For details, see: Gateway Repair Service
Services and Support
ITSS desktop and computer maintenance support staff provide a variety of services for all of your computer needs.
- New computer setup
- Getting a new computer? Let ITSS set it up for you. We'll install all standard UMD software (email, Office, etc.) and make sure it meets all current security and policy guidelines. If you wish, we'll also help you sync your PDA, set up network printing, install specialized software, and provide one-on-one assistance to get you up and running with your new gear.
- SmartPhone and PDA setup NEW
- Instructions and support for connectiong mobile computing devices (SmartPhones, PDAs) to UMD email and umCal.
- Computer maintenance & repair
- Broken or outdated hardware? ITSS staff provide computer hardware diagnosis and repair, upgrades (hard drives, cdroms, DVD drives, motherboards, video cards, memory), warranty work, preventative maintenance, and more.
- Computer assessment
- Have an old computer that needs some updating? Let ITSS assess the current capability of your computer hardware, update the basic software, and check for spyware or other malware that may be bogging your system down. We'll also make sure it's in compliance with the University Standard - Securing Private Data.
- Sun, SGI and Linux workstation management
- Support for Sun, Linux and SGI workstations.
Related Links
Information on additional desktop support can be found at:
- Data encryption
- A list of Windows, Macintosh and Unix products for laptops and flash drives.
- Recommended solutions
- Advice to the campus regarding supported hardware and software, including levels of ITSS staff support.
- Software
- The University and ITSS provide a variety of Windows, Macintosh and Unix-based software to students, faculty and staff, for both business and personal use.
- Virus and security information
- AntiVirus software, spyware tools, VPN clients, firewalls, virus alerts, and more.
- Automating Microsoft Windows Updates via WSUS
- Are you getting your critical Windows operating system updates? Our WSUS update server can make this happen for you easily and automatically.