Computer Repair & Support
Gateway Repair Service
UPDATED: April 17, 2009: For a number of years, ITSS staff have been providing warranty service for Gateway computers purchased through the UMD Computer Corner. As a program partner repair center, ITSS was reimbursed for most costs for parts and labor for all warranty work. Gateway's Professional Division was purchased by MPC, which recently went out of business. This means ITSS will no longer be able to provide free warranty services for Gateway computers.
UMD is pursuing legal avenues in hopes of obtaining some funding to support this program. In the meantime, ITSS, UMD Stores, and several collegiate units are working together to offer a short-term, limited repair service for our customers who purchased their Gateway computers through UMD.
* * * LIMITED GATEWAY REPAIR SERVICE * * *
April 18 through December 31, 2009
Eligibility, Services Provided, Costs, and Timelines:
- Eligible Computers:
- Gateway computers purchased by UMD students through the UMD Computer Corner. Proof of purchase from the UMD Computer Corner will be required.
- Services Provided:
- Replace/repair damaged or non-functioning hardware, such as disk drives, memory, motherboards, keyboards, and LCD screens, AS LONG AS PARTS ARE AVAILABLE.
- Costs:
- ITSS, UMD Campus Stores, and the collegiate units CLA, CEHSP, and LSBE will subsidize repairs for students in those units only. Hardware costs will be covered up to a maximum of $200, and the customer will pay for parts that exceed this maximum. ITSS will provide the labor at no charge.
- Students in all other units will pay the full cost of repairs (hardware and labor).
- Service Timeline:
- Repairs submitted from April 18-December 31, 2009 will be eligible for this limited service. This policy will be reviewed again in December 2009.
Restrictions and Limitations:
- Non-UMD computers:
- Gateway computers purchased through other (non-UMD) vendors are not eligible for this limited service. ITSS staff can complete repairs, but customers will be billed for both parts and labor.
- University-owned equipment:
- ITSS staff can complete repairs, but customers will be billed for both parts and labor. Insurance may cover some of these costs. See Risk Management and Insurance.
- Availability of Parts:
- Since Gateway is no longer in business, ITSS staff may not be able to procure all replacement parts needed. ITSS makes no guarantee that parts will be available for a repair.
- Software Repairs/Upgrades:
- Software repairs or upgrades, including reinstalling the operating system, updating drivers, and running virus/spyware checks, are not included in this limited service. All labor for software services will be billed.
- Accidental Damage:
- The extended "accidental damage" warranty that some customers purchased for their laptops falls under the same guidelines as listed above. That is, the customer will pay for services as outlined above. If the laptop is so damaged that it must be replaced, the replacement cost will be the responsibility of the customer.
Rev Date: 04.17.09 sb