Your Internet/Email Account

Common problems

I don't know my username and/or password.

ITSS or Library staff can find your username or reset your password. For contact information, see: Reset your password

My account was closed because I was over my disk quota.

You will need to delete enough files from your account to get under your disk quota. For details, see: Disk Storage on UMD Systems

My email INBOX was moved.

See: What to do when your INBOX is moved

I can't log in to my email.

Try a different email client (if you normally use Mulberry, try IMP WebMail, or vice-versa).
Try a different computer, to see if the problem is with your account or with the computer.
Try logging in to update your Internet account to verify that you're using the correct username and password.
If you still can't login, contact the ITSS Help Desk (x8847).

I have been getting tons of spam mail.

You may wish to set up Mail Filters or SpamAssassin for your account. For details, see: Spam - What it is and how to fight it