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Information Technology Systems and Services

ITSS Frequently Asked Questions

Change your Email Password

I need a password (my password expired or I cannot remember it)

Passwords need to be changed once a year.

To change a password before it expires:

To change a password after it expires or if you cannot remember your password:

Your new password will take one hour to work on email. (Temporary passwords will not get you into email.)

For information on other UMD Passwords, see Your University Passwords.


Disk Quota

I'm locked out of e-mail because there is too much stuff in my account

Students not using UMD Gmail have a disk storage limit of 500 megabytes, and alumni have a limit of 30. This includes email inbox, email folders and moved mailboxes, myweb, and myfiles. You will receive two warning notices when you have reached capacity. If accounts are not cleaned out, your email locks up. You then have to call the Help Desk at 218-726-8847 to be unlocked. It will take one hour to open the account, and it must be cleaned out and brought under the limit by that evening; otherwise, it will lock again.


Classroom Tech Help

I need help in a classroom or computer lab:

If you are having trouble with a projector, computer, or other piece of equipment, please call the TechCenter at 218-726-6222. We will dispatch assistance to you right away.


Order a Transcript

I need a transcript

Go to to select either official or unofficial transcript. You will need to log in with your internet id and password. If you do not know your internet id and/or password or if your password has expired, please contact the Help Desk at 218-726-8847. If you have been out of school more than five years, we will reactivate your student grade record and will need to gather a little more information from you.


Still have questions? Contact the ITSS TechCenter | Kirby Plaza 165 | 218-726-8847

Rev: 08.20.10 alj

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The University of Minnesota is an equal opportunity educator and employer.
Last modified on 08/26/10 04:04 PM
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