Job Prerequisites

Required

• Good communication skills
• Good problem-solving skills
• Prompt and reliable work habits
• Experience with Windows XP and/or Mac OSX
• Experience with: MS Office (Word, Excel, PowerPoint, Access)
• Class load: minimum of 6 credits per quarter
• Minimum GPA of 2.5
• Available to work 6 or more hours per week

Desired

• Customer service experience
• Experience with applications listed on the ITSS Lab Software Listing page.
  Specifically: Macromedia Products (Dreamweaver, Flash), HTML, Adobe applications (Illustrator, Photoshop, Acrobat), InDesign, Fetch, FTP, and SPSS.
• Familiarity with UMD computer labs

Job Duties

Consulting in Computer Labs for ITSS:

• answering basic software and hardware questions
• reporting complicated software and hardware questions to staff
• trouble-shooting and solving basic software and hardware problems
• reporting complicated hardware and software problems to staff
• monitoring software and hardware use

Maintaining the Computer Lab Environment

• understanding the security system
• monitoring lab equipment
• cleaning lab equipment and furniture
• identifying and requesting hardware and facility maintenance

Representing ITSS to UMD Students, Faculty, and Staff:

• understanding ITSS policies and procedures
• referring customers to the appropriate documentation or staff member
• representing ITSS and the University of Minnesota
• completing lab-access database operations and paperwork