Job Prerequisites

• Work hours: Monday-Friday 7:30am - 5:30 pm
• 2-4 year time commitment
• Must work at least 15-20 hours per week

Essential Qualifications

• Customer service experience
• Good communication skills
• Prompt and reliable work habits
• Courteous
• Reliable
• Able to work under pressure
• At least two years left at UMD

Selection Criteria/Preferred Qualifications

• Computing knowledge and skills beyond basic use
• Technical degrees
• Industry certifications
• Number of years remaining at UMD
• Ability to work break periods and Summer sessions
• Flexibility in scheduling

Job Duties

Major Job Functions

• Front counter customer service
• Computer/printer repairs including Windows and Macintosh operating systems
• Telephone support
• Networking, spywayre and anti-virus support
• Some on-site faculty/staff technical triage
• Responding to incoming Help Desk and Desktop support requests
• Picking up and delivering equipment
• Equipment and parts inventory
• Facilitate daily operational duties
• Some lifting of equipment