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NetReg

Web browser troubleshooting tips (Windows)

Problem: When I try to access the NetReg registration page (or other secure https:// pages), I get the error message "Page not found, "Click here to register," or "Object not found".

Solution: Try the following steps in the order listed. After completing each step, try to access the web page again.

Verify that you have a 10.x.x.x IP address

Run IPCONFIG and check your current IP address:

  1. Select START - Run.
  2. At the command line, type in: cmd and click OK.
  3. At the windows prompt, type in: ipconfig and press ENTER.
  4. Check the IP address listed. If it is not 10.5.x.x, refer to the IP address table for troubleshooting tips.

Try typing in the full name

Open your web browser, type in the following URL address, and press ENTER:

https://netreg-camp.d.umn.edu/register.html

Try a different web browser

If you're using Internet Explorer, try Netscape or Firefox. You can get recent versions of Netscape or Firefox here: UMD Software Download

Delete the temporary Internet files

  1. Open Internet Explorer, select the Tools menu, click Internet Options, and then click the General tab.
  2. Under Temporary Internet files, click Delete Cookies.
  3. Click OK when you are prompted to confirm the deletion.
  4. Click Delete Files.
  5. Click OK when you are prompted to confirm the deletion.
  6. Under History, click Clear History.
  7. Click Yes when you are prompted to delete your history of visited Web sites.
  8. Click OK.

Add the NetReg Registration web page to your "Trusted" sites

  1. Open Internet Explorer, select the Tools menu, select Internet Options, then click the Security tab.
  2. Click Trusted sites, and then click the Default Level button. (If this button is greyed out, it is already set to "default".)
  3. Click the Sites button.
  4. In the Add this Web site to the zone box, type in: https://netreg-camp.d.umn.edu/register.html. Click Add, click OK, and then click Apply.

Temporarily disable any firewalls

If you're running a firewall, temporarily turn it off. To turn off the Windows XP firewall:

  • Click START - Control Panel.
  • Click on the Security Center icon.
  • Select Windows Firewall.
  • Check the "Off (not recommended)" button, then click OK.
  • Try the registration page again.

If you are using a different firewall (Norton, Black Ice, etc.), follow the vendor's instructions to turn it off.

After successfully registering, turn the firewall back on.

Check for proxy settings

Any proxy settings will interfere with your ability to access the NetReg registration page. To check for proxies:

  1. Open Internet Explorer, select the Tools menu, click Internet Options, and then click the Connections tab.
  2. Click the LAN Settings button.
  3. Verify that "Use a proxy server..." is NOT checked.

Configure IE security, content, and advanced settings

  1. Clear the Secure Sockets Layer (SSL) state and AutoComplete history:
    1. Open Internet Explorer, select the Tools menu, click the Content tab.
    2. Under Certificates, click Clear SSL State.
    3. Click OK when you receive the message that the SSL cache was successfully cleared.
    4. Under Personal information, click AutoComplete.
    5. Under Clear AutoComplete history, click Clear Forms, and then click OK when you are prompted to confirm the operation.
    6. Click Clear Passwords, click OK when you are prompted to clear all previously saved passwords, and then click OK two times.
  2. Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0:
    1. Click the Advanced tab.
    2. Under Security in the Settings box, select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK.

Verify that the date and time settings on your computer are correct

  1. Click Start, and then select Control Panel.
  2. Click Date, Time, Language, and Regional Options, and then click Date and Time.
  3. Click the Date & Time tab.
  4. Verify that the current date and time are accurate, then click OK.

Verify that your computer is using 128-bit encryption

  1. Open Internet Explorer, select the Help menu, and click About Internet Explorer.
  2. The level of encryption on your computer appears next to the words Cipher Strength. Verify that the Cipher Strength value appears as 128-bit.
  3. Click OK.

Verify that the Microsoft Cryptographic Services service is started

  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then click OK.
  3. At the command prompt, type net start cryptsvc, and then press ENTER.
  4. Type exit to quit.

Restore the digital signing files

  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then click OK.
  3. At the command prompt, type regsvr32 softpub.dll, and then press ENTER.
  4. Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded.
  5. Repeat steps 1 through 4 for the following:
    regsvr32 Wintrust.dll
    regsvr32 Initpki.dll
    regsvr32 Dssenh.dll
    regsvr32 Rsaenh.dll
    regsvr32 Gpkcsp.dll
    regsvr32 Sccbase.dll
    regsvr32 Slbcsp.dll
    regsvr32 Mssip32.dll
    regsvr32 Cryptdlg.dll
  6. Type exit, and then press ENTER to quit.

Check for browser hijackers and other spyware

Spyware can alter the way your web browser works, redirecting your web traffic through a third-party web server before allowing your comptuer to access the intended site. Because this is a security risk, you will not be able to access any secure web site (like the NetReg registration page) if this is happening on your computer. A number of free spyware removal tools are available - you can get more information and download these here: Spyware/Adware Removal Tools

Use the System File Checker (Sfc.exe) tool to scan all Windows File Protection (WFP)-protected files

Use System File Checker with the /scannow parameter to immediately scan and verify the versions of all the system files that Windows File Protection helps protect. If System File Checker discovers that such a file was overwritten, it retrieves the correct version of the file from the cache folder (Systemroot\System32\Dllcache) or from the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker.

To run System File Checker, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type cmd, and then click OK.
  3. At the command prompt, type sfc /scannow, and then press ENTER.

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