University of Minnesota Duluth

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In This Issue

+ Proposed ITSS rates decrease for FY2004-05

+ AV services updated

+ Spam Q & A

+ Changes made in student computing labs for spring

+ Lab software list released

+ Microsoft Campus Agreement provides suite of software


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April 2004

Proposed ITSS rates decrease for FY2004-05

ITSS has released its proposed rates for the coming fiscal year. We recognize that all University students, staff, faculty and departments are impacted by the current budget issues, including ITSS, and we are pleased to announce that most rates for the new fiscal year will decrease. Our standard suite of services for faculty and staff, which include a computer account, network connection, phone and Novell services, will decrease approximately 20%.


We are proposing to keep both our basic access and full computer lab access student computing fees at the same level. The $4.30 per-credit basic access fee, which provides students with Internet access, is charged only for the first 18 credits attempted by a student each semester. There is no additional charge for attempted credits over a maximum of 18. The mandatory minimum fee of $12.90 will continue to be charged to students registered for 3 or less credits. The full computer lab access fee will be available to students who pay an additional $61.80 lab access per semester. Page printing costs will be reduced from $.07 to $.05 per page.

In setting our rates and fees for the next fiscal year we have performed a number of steps that include:

Our tentative rates and fees information is available on the web for your review on the Proposed ITSS Rates and Fees web page .

Please feel free to address any questions to Linda Deneen ( or Steve Patterson (

The final rate decisions are pending Board of Regents approval.

More information:   ITSS Rates and Fees /itss/rates/

AV services updated

AV is happy to report that switching to an AV classroom podium master key has been a smooth transition. It appears that most departments and faculty have obtained their own keys and no longer need to come to AV to check out a key. With this success, AV will discontinue key checkout services after spring semester ends.

We are also working on a duplication system that will convert VHS, mini- DV, and Hi-8 tapes to DVD (noncopyrighted works). This service is not yet ready for prime time, but we hope to begin offering it during the summer also.

The terrazzo flooring project in the hall outside AV will be in progress at some point during the summer. At this time, there will be no access to AV. We will keep you informed of our alternative service arrangements.

More information:   Classroom technology /itss/classroom/

Spam Q & A

ITSS filters all incoming email for spam, plus I have SpamAssassin set for my account - why am I still getting spam??

Spam filtering is an imperfect science, and spammers are clever. They spend lots of time figuring out how to get around spam filters. Then the spam filter folks find new ways to find spam, then the spammers find ways around that, then.....

You get the idea, it's an endless cycle.

Why does some legitimate email get flagged as ***SPAM***?

SpamAssassin uses rules to evaluate each email message as to whether or not it thinks it is spam. SpamAssassin is not foolproof and may identify some legitimate email as spam. Email most likely to be misidentified as spam includes newsletters, messages from listservs, and legitimate mail with certain keywords in the subject header.

If you use Mulberry, you can click on the "Show message header" button to view the Spam-Report for that message, as shown in the following sample:

Unfortunately, spam filters, being programs, are sure to make some mistakes, which is why we recommend reviewing your spam box from time to time.

Is the new anti-SPAM law working?

The Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (known as CAN-SPAM) appears to be having little effect on the type or amount of spam being sent. spam figures

CAN-SPAM requires that spam e-mail include a working return e-mail address, a valid postal address for the sending company, a working opt-out mechanism, and a relevant subject line. However, a recent study of email sent to U.S. inboxes in January found that less than 1% complied with the law.

Additionally, while the law allows for multimillion dollar fines and jail terms for some spamming activities, it is difficult to enforce. Spammers are continually finding new ways to hide their identities. Many of the recent viruses were created by spammers to hijack personal computers of others on the Internet to spread their messages.

Finally, only a small percent of spam originates from the U.S. Many of those responsible for sending spam are based outside the US and beyond the reach of this law.

What can I do?

Following are some basic Spam Do's and Don'ts from the Anti-Spam Home Page:

And, two suggestions from ITSS staff:

More information:   Spam - what it is and how to fight it /itss/email/spamassassin.html

Changes made in student computing labs for spring

The Student Computing team of ITSS has made some changes and improvements to many computer labs on campus since the beginning of the Spring 2004 semester.

More information:   ITSS Computer Labs /itss/labs/

Lab software list released

ITSS has released the list of programs that will be in the ITSS Full Access PC computer labs for Fall 2004. ITSS has compiled this list for faculty planning purposes, and to improve the performance and stability of the computers in our Full Access labs. We are taking steps to assure that the available applications are useful to the campus community and compatible with our lab administrative configuration.

Faculty are encouraged to review the list to be certain programs they are planning to use for Fall 2004 will be part of the computer labs. The affected labs are:

If you are planning to use other programs for their coursework, contact ITSS by Friday, April 16th: (email:, phone: Rick Brill, 726-7031)

Windows Software List for ITSS Full Access Computer Labs, Fall 2004

Microsoft Office 2003
Acrobat Reader 6
Contribute 2
Dreamweaver MX
Internet Explorer 6
Mozilla (replaces Netscape)
Open Office
Pagemaker 7
Photoshop 7
UMD Net Communications (bulldog, ub)
Windows Media Player
WinZip 6.3

Symantec Antivirus

Select Computers:
Disk Doctor
Scanner software

For Particular Academic Programs:
Arcview (16 machines in Engr 204 only)
GRE PowerPrep
HPER software (specialized)
Hyperchem Pro 6
Hysys 2.4
Illustrator 10
Inspire 3D
MathCad 2000
Mathematica 4.0
Matlab 6.1
Oracle 8i (KPlz 143 only)
Promodel 2001
SPSS 11.5
Sun Java Developers Kit
SynchronEyes (Hum 470 and SCCtr 42 only)
XWin 32 5.4

More information:   ITSS Computing Labs /itss/labs/

Microsoft Campus Agreement provides suite of software

The University of Minnesota and Microsoft Corporation 3-year agreement, which started on July 1, 2003, provides access to a suite of Microsoft's most popular software for use on computers that are owned by the University of Minnesota. Academic & Distributed Computing Services (ADCS) and the Office of Information Technology (OIT), which are both located on the Twin Cities campus, are administering this license.


The software that is available through this agreement includes the following:

PLEASE NOTE: It is important that departments not purchase this software through any other means. Licenses for these products have been paid for already and the software may be used legally on any computers that are owned by the University of Minnesota. Separate purchases are unnecessary and wasteful.

UMD ITSS will provide access to the Microsoft software and product license keys for departments through CD media kits provided to collegiate offices and department technology coordinators. If you are interested in obtaining a collegiate unit or department CD media kit, or have other questions about the program, please contact Steve Patterson ( or Frank Simmons (

More information:   Microsoft University-wide Campus Agreement /itss/software/ca/ is published monthly during the academic year by ITSS. An email digest is also sent to all users subscribed to the infotech.announce, and studenttech.announce. The goal is to distribute information useful to the daily routines of the University of Minnesota Duluth campus community in conjunction with computer and telephone technologies. Comments or suggestions may be sent to the editor at:

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