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In This Issue

+ Symantec 10 Server Available

+ Combining Class Email Aliases

+ March Workshops

+ Tech Camp 11

+ Proposed Rates and Fees

+ Multimedia Hub

+ Spotlight on: Karl Oman

ITSS home : infotech.NEWS : March 2008


Technology news for UMD faculty, staff and students

March 2008

ITSS by the Numbers

From July 1 through December 31, 2007:

  • The Help Desk logged 2717 trouble tickets.  More than 5,000 additional calls were resolved right at the Help Desk.
  • The large majority of trouble tickets went to the Desktop Team for resolution:  1583.
  • Other trouble tickets were assigned to the Novell Group (74), the Phone/Net Team (301), the Systems Team (101), the Faculty Technology Team (83), the Accounts Group (97), the Maintenance Group (16), and the Classroom Team (204).

Ten Years Ago in ITSS - March 1998

Mulberry - Where is it?

For those who have been waiting patiently for Mulberry, the new Macintosh and Windows 95 e-mail program we announced in our Fall newsletter, Mulberry version 1.3 has just been released by the developers (a few months late).

We are now working on configuring it for use at UMD, preparing documentation and training, and getting our staff ready for supporting it. We hope to have it available either shortly before or after the December holiday break.

Symantec 10 Server Available on Campus

ITSS recently rolled out a new Symantec AntiVirus 10 server - AV3 - which will allow University computers running Symantec AV 10 to run as "managed" and connect to a local server for their updates.

Symantec AV 10 can be run in either "Managed" or "Unmanaged" mode. In Unmanaged mode, computers connect to for their updates; in Managed mode, computers connect to the local server (AV3) for updates. Running a local server allows ITSS staff to make updates available to campus computers quickly in the event of a wide-spread virus attack. It also cuts down on the amount of Internet traffic as computers get their updates.

Managed mode is recommended for all University-owned computers that are used primarily on campus. Personal computers (including those owned by students) or those that are used mostly off campus with other ISPs should be run in Unmanaged mode.

All computers should be updated to the latest version of Symantec, as version 10 provides significantly more protection than prior versions. Details on downloading and upgrading to the latest version can be found at:

For assistance in upgrading your computer to a newer version or changing from Unmanaged to Managed mode, contact the ITSS Help Desk (x8847).


facultEtools: Combining Class Email Aliases

In the November 2007 ITSS newsletter the class email alias was described as a convenient way to email all of the students enrolled in your class. An additional feature is the ability to combine sections of classes. This allows you to password protect material you want all of your sections to access without setting up separate web folders for each section.

In addition, completely different classes may be combined into one alias. This is helpful for courses that interact with another course. Requesting your class email alias or combining your aliases is done at the ITSS Faculty and Staff web page.


March 2008 Workshops and Seminars

Each semester ITSS offers workshops and seminars to faculty and staff on a variety of topics. During March we will offer an intermediate course in Dreamweaver focusing on developing Forms and Form Data Processing.

This two session course will be held on Tuesday, March 25, and Thursday, March 27, in the Library 116 computer lab from 9:00 am - 11:00 am. We recommend that participants enrolling in this course should have completed Dreamweaver 101 and should have some experience using the Dreamweaver software application.

If you would like to register for this course or find out more information about other courses offered this semester please visit our web site located at

Continuing in March 2008 our "Technology Tuesdays @ 2 PM" will spotlight the following technology topics for the university community. It is an opportunity to become aware of what's new and to get supportive ideas and suggestions from your colleagues. The format will be an overview or demonstration followed by informal discussion.

Our March 2008 schedule includes:

These Tuesday presentations will begin at 2:00 pm in the Visualization and Digital Imaging Lab, 154 Marshall Performing Arts Center. No registration is required and UMD faculty, staff, and students are encouraged and welcome to attend.

ITSS is offering four separate eClasses throughout March and April. Two of the courses will focus on Copyright Issues and will be available on-line throughout the end of the semester.

Our other two eClass offerings are slated to be held during specific two week periods of time. The first of these two courses discusses accessibility issues in web design and will be hosted March 24 through April 4 while the other course will provide training on using cascading style sheets and it will be available April 21 through May 2.

Please visit to learn more about eClasses or to register for an eClass of your interest. This is a convenient way to expand your web design knowledge and skills.

Finally, be sure to check out our training web site located at which includes more information about training resources.


Tech Camp 11 Offered in May 2008

Tech Camp 11 has been scheduled for May 19-28, 2008.  Faculty who are interested in improving their technology skills are invited to apply.  Tech Camp 11 will have a special emphasis on teaching online.

Visit for information on incentives, expectations, schedule, timeline, and application forms.


Proposed Rates and Fees for 2008-2009

ITSS has released its proposed rates and fees for the coming fiscal year. We are pleased to announce that the FY09 rate increase for our billable services will not exceed 3%.  We recognize that all University students, staff, faculty and departments have been and continue to be impacted by budget issues, including ITSS, and we have worked very hard to maintain most service rates at the FY07 level and to contain overall increases in other service rates.

We are also proposing to increase both our basic access and full computer lab access student computing fees approximately 3%. The proposed FY09 basic access fee will be increased by $.16 to $5.56 per-credit. The per-credit basic access fee provides students with Email accounts, access to the modem pool, file storage through Samba, web space, basic access computing stations in the Library, Solon Campus Center, Multicultural Center, and SBE Atrium, access to some electronic Library databases and access to the ITSS STAC and Multimedia Hub.

This fee will continue to be charged only for the first 13 credits attempted by a student each semester and will be capped at $70.00.  There is no additional charge for attempted credits over 13.

Full computer lab access services, which include many specialized application software packages, will be available to students who pay an additional $68.13 computer lab access fee per semester. This is a proposed increase of $1.98.  Page printing costs will remain the same, $.05 per page.

In setting our rates and fees for the next fiscal year we have:

  1. Followed the University policies and accounting principles that govern internal service organization rate development methodology
  2. Reviewed and complied with FY09 Phase I and II Budget Instructions.

A complete listing of our proposed rates and fees information will be available on the web by March 17 for your review at: ITSS Rates and Fees.

We are committed to retaining rates and fees as low as possible while continuing to provide quality support and services.  Please feel free to address any questions to Linda Deneen mailto:ldeneen or Steve Patterson mailto:spatters.

The final rates and fees decisions are pending Board of Regents approval.


Multimedia Hub Numbers Increasing

The Media Hub has seen substantial growth in usage during fall semester, including an increase in the number of faculty using video technology to develop their curriculums. More faculty equals more student usage for class projects which also leads to these same students using technology in future classes.

The Hub has recently added four 8-Core Macintosh Intel Mac Pro's and software including ProTools, After Effects, Visual Hub, and a vinyl converter to transfer records to cd's.

Video taping events are on the rise and the Hub staff can provide support most areas of video technology. Most recently a number of faculty have been helped in taking their movies to the streaming server for class viewing.

Call the Hub (x6087) to see if we can help you with your video technology needs.

You can find more resources at the Hub web site


Spotlight on: Karl Oman

Each month ITSS highlights a different member of the staff to let you get to know some of the great people who are working "behind the scenes" to make technology work for our campus. This month the spotlight is on Karl Oman, Classroom Technology Professional.

What Karl does for ITSS:
Karl has primary responsibility for design, installation, and maintenance of all audio-visual facilities operated by our department. This includes the Audio-Visual (AV) equipment checkout service, the design and installation of special AV projects, and AV technology in general purpose classrooms. As a member of our Classroom Technology Team, Karl's ideas and efforts are vital to the successful implementation of classroom technology improvements.

Karl’s Background:
Karl was born in Two Harbors, MN and is the youngest of 6 children.
Karl graduated from the University of MN-Duluth in 1988 with a Bachelor of Fine Arts Degree. He graduated from Indiana State University in 1991 with a Master of Fine Arts Degree. Karl was a student employee at UMD from 1983 until 1988 and worked for the Split Rock Arts Program at UMD during the summers, while attending graduate school. He was an instructor in the Dept of Art and Design at UMD for 2 years following graduate school. He became technician for Art and Design in 1997, where he remained until joining ITSS. Karl has been with ITSS since April 2007.

Karl’s Interests:
Karl enjoys the outdoors - hunting, hiking, camping, boating, but mostly fishing. If he isn't fishing, he is probably planning his next fishing trip. Spending a week, fishing with family and friends at an isolated remote outpost cabin on an island in the Canadian wilderness is the highlight of his summers.

Interesting Facts...
Karl is married to Dawn and they have 2 daughters, Monica and Natalie. They also have a 1 year old Springer Spaniel named Milo. Karl is active in the Knights of Columbus and continues to volunteer at his daughters’ former elementary school, assisting teachers with various art projects. He regularly donates blood at Memorial Blood Centers and encourages everyone to become a blood donor.

An example of Karl’s work for ITSS:
Classroom enhanced control systems are the primary focus of Karl’s current efforts for ITSS. He has been instrumental in assessing all of the products on the market and charting a course for the suite of future classroom technology in UMD classrooms. Karl has also been working with architects, contractors and facilities management in implementing classroom AV systems at the new Labovitz School of Business and Economics.