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In This Issue

+ Malware and Spyware Removal Tools

+ Hub Helps with Streaming Videos

+ April: Moodle & WebVista and More

+ Annual Password Change

+ New Safety Videos

+ iTunes U at the University of Minnesota

+ Spotlight on: Debbie Wing

ITSS home : infotech.NEWS : April 2009


Technology news for UMD faculty, staff and students

April 2009

ITSS by the Numbers

From July 2008 through December 2008, the ITSS Desktop Support Team:

  • responded to 1,563 help desk calls
  • serviced 1,446 computers
  • provided support for more than 80 different software packages
  • assisted with the SPSS site license, Tech Center conversion, handheld devices, and wireless authentication.

Ten Years Ago in ITSS - April 1999

Digital imaging lab coming to campus
Thanks to the efforts of Chancellor Martin and others, UMD is building a digital imaging laboratory on campus. This research facility will be available to faculty and research staff for the purpose of developing visual images that display data, designs, and information in new ways.

The room that will house the digital imaging lab is currently under construction. It is scheduled to be completed by mid-April. We hope to move forward soon to make decisions about equipment that will be purchased for this laboratory.

Malware and Spyware Removal Tools

Generally speaking, malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It encompasses a variety of forms of hostile, intrusive, or annoying software or program code, such as spwyare, computer viruses, ircbots, worms, trojan horses, most rootkits, dishonest adware, crimeware and other malicious and unwanted software.

These types of software raise privacy and security issues. What information are they collecting? What are they doing with the information?

Additionally, these programs are resource hogs, and can cause web browser and system instability.

Anti-virus programs such as Symantec AV do not generally find other types of malware. If you have received a notice of an infected computer from ITSS, or if you suspect your computer may have malware, you may wish to try one or more of the free products or trial versions listed below.

If the problems persist or if you need assistance, bring your computer to the ITSS TechCenter (Kplz 165) and purchase a complete virus/malware scan.

For details on these tools, see:


Multimedia Hub Helps with Streaming Videos in Library 119

If you're wanting to stream videos to your students the Multimedia Hub can help. Setting up a streaming server account is fast and free, and streaming allows your students to start the video at any point without delay.

Videos do need to be exported into a format appropriate for streaming, and the Multimedia Hub can help with this. They can also help with uploading the movie used as a link into your Moodle, tilde (e.g., ~breeves) or WebVista account.

If you are using videos copyrighted by others please contact Bruce Reeves (breeves) for questions about keeping your use within copyright law.


April: Moodle & WebVista, CED, TTT, Cascading Style Sheets and more!

The CEHSP/ITSS Spring 2009 Technology Workshop Series Continues with Moodle & WebVista
Online Quizzes & Gradebooks | Online Discussions | Effective Teaching w/ LMS

Spring 2009 Schedule:

UMD’s Center for Economic Development (CED)
Computer Workshops | Customized Computer Workshops

Did you know that UMD’s Center for Economic Development offers computer workshops? They have a variety of workshop topics such as Microsoft WORD, Excel, PowerPoint, Access, Adobe Dreamweaver and more! You can also customize a workshop for your needs…visit links below for more information:

Computer Workshops:

Upcoming eClass: Cascading Style Sheets 101: April 13th – 24th
Anytime | Anywhere | Asynchronous learning

What are Cascading Style Sheets? What are some of the basics? This eClass will give you an introduction to the subject. Read more and register online here:

…And don’t forget the popular Technology Tuesday’s @ Two (TTT)
Data Warehouse | Viz Lab Events | Office 2007 & 2008 | Google Apps


Annual Password Change

Please be aware that those of us whose passwords have not been changed in the past year will receive an email asking us to change our passwords. This is an ongoing part of the University of Minnesota's data security effort. This is a legitimate request, and we ask for your cooperation and compliance.

The email will come from this address:
Office of Information Technology <>
and it will carry Linda Deneen's email signature. You will be directed to a University of Minnesota web page where you can change your password.

This is not to be confused with an email scam in which you are asked to send your password via email. The University will never ask you to send information like this in an email message.

For more information see the ITSS web site:

Thank you for your cooperation.


New Safety Videos Featured on Emergency Preparedness Web Site

ITSS student employees working in the Multimedia Hub have produced three video programs on personal safety.

The videos highlight burglary prevention, car break-in prevention, and UMD Safewalk for personal safety. All videos star UMD students in acting roles and were produced by student employees.


iTunes U at the University of Minnesota

The University of Minnesota has recently partnered with Apple to launch the University of Minnesota on iTunes U. The partnership provides the University an opportunity to use Apple’s iTunes software to privately share content with the University community, as well as a dedicated presence for public content on iTunes U in the Apple Store.

UMD is participating in this initiative, and we have begun to submit content to both the public and the private sections of iTunes U. The collegiate units each have a designated section within the private portion of iTunes. Faculty may submit content for classes that can be restricted to a class. ITSS will provide support for iTunes U through the Multimedia Hub and the Visualization and Digital Imaging Lab


Spotlight on: Debbie Wing

What Debbie Does for ITSS:
Debbie provides programming and consulting support for a variety of administrative software and computing systems used at UMD. In particular, she is a primary support person for the Enterprise Systems which are used on all UM campuses, such as PeopleSoft systems, Data Warehouse, Management Reporting, and Document Imaging.

Debbie's Education:
Debbie graduated from the Duluth Area Vocational Technical Institute (DAVTI) in 1975 for Applications Programming and received a certificate for Business Administration from UMD in 2006. She is currently pursuing a degree in Accounting.

Debbie was born in:
Debbie was born in Duluth, MN and raised in the Piedmont Heights area with 5 siblings. She is a middle child, with three older sisters and two younger brothers.

Debbie's Work History:
Debbie worked as a keypunch operator for the Duluth Public School system and as a Computer Operator/Programmer for Maurices, Inc. before joining UMD in March 1978. She has been at UMD for 31 years and has worked in the same department; however the technology and computer languages have changed many times.

Debbie's Interests/Hobbies:
Debbie enjoys spending time at the cabin with her family, gardening, reading, traveling, putting together jigsaw puzzles, and going for walks with her husband, Mickey, and their lab-mix, Tera.

Interesting Facts About Debbie:
She met her husband when she was in the sixth grade and they started to date in high school. They have been married 33 years and have two children (Aaron and Julie) and one grandson (RJ). Being a grandmother is awesome!

Some Examples of Debbie's Work for ITSS:
Debbie received Outstanding Continuous Service Awards in 1993 and 1999, and an Outstanding Project award in 2008.

Debbie provides a significant amount of technology support for our clients including web/sql data base development for campus administrative requests, ad-hoc management reporting from the University data warehouse, and document imaging support services.

Debbie has an excellent understanding of the client needs and she works closely with customers to seek and implement the appropriate solution. She fosters a supportive environment for sharing information, is willing to mentor and provide training for others, and collaborates very well on projects with campus staff. Debbie is well regarded by her customers and peers for her work.