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ITSS Supports Both Macs and Windows Computers

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We have heard a number of questions raised recently about whether ITSS provides support for Macintosh computers. Yes, we do! Many of us in ITSS use Macs, and our maintenance group is a Certified Apple Repair Center. We welcome your questions.

Please start with our Tech Center for your one-stop computer support needs. We will be happy to serve you.

There are a few things that are different between Windows and Mac computers that may have led to these concerns.

  • Full Active Directory (AD) services are currently deployed only to Windows computers on campus. However, users with Macs can still access department file shares on the AD server, and ITSS is using AD for authentication in both our Windows and Mac student computing labs.
  • While Joel Ness (aka "the Mac Guy") has retired, we do have staff members on our desktop support team with Mac expertise who are ready and willing to assist you.

We are also aware of a number of people on campus who use Linux desktop computers, as do some staff in ITSS. Our support for Linux computers is not as robust as for Macs and Windows, but we'll do our best to help if you need assistance.