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ITSS By The Numbers: Enterprise Systems Team

The ITSS Enterprise Systems Team supports and improves campus and department requests for information, training and reporting which use University legacy and enterprise systems as the reference for source data. From January 1 through July 31, 2013, the ITSS Enterprise Systems Team:

  • responded to 345 customer requests for service.
  • supported 123 different applications.
  • managed 26 change requests and 34 unexpected application outages.