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Technology news for UMD faculty, staff and students

New TechCenter Service System and Offerings

The computer repair and maintenance shop within the TechCenter implemented a new Customer Relationship Management (CRM) system in July 2014 and we are planning to add to our repair offerings.

The new CRM system allows us to combine ticketing, customer communication, repair estimates, parts orders, inventory and invoicing all into one system. Until now, these tasks were tracked using two separate applications, requiring data to be manually entered between the two.

Our customers are now sent an actual repair estimate that they can view and even approve online or via text message. The technician is then notified of the approval and can process the parts order. For departments that have an IT Professional, we now have the ability to create a user portal to easily track multiple tickets, estimates and invoices.

In addition to the new ticketing system, we are working toward adding to our repair offerings. Soon we will be able to offer Dell and HP warranty repair services. This is in addition to our status as an Apple Authorized Self Servicing center. Our students and staff are working on taking the certification exams required by Dell and HP. We will release more information on the Dell and HP certification programs once we have obtained this level of certification. Stay Tuned!!