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infotech.NEWS

Technology news for UMD faculty, staff and students

Staff Updates

We are pleased to announce that Kara Hanson is a new ITSS Academic Technologist. Joanna (Joey) Helder has moved within ITSS from TechCenter/End User Support to Systems Administrator. And Becky Nelson joined our staff as a temporary TechCenter/End User Support replacement for Joey.
Photo: Kara Hanson
Kara Hanson

Kara Hanson (kjhanson@d.umn.edu) started with ITSS on October 6 as an Academic Technologist. This position was repurposed from a vacant ITSS infrastructure position. Kara holds a Bachelor of Science in Secondary Education from the University of Nebraska-Lincoln and a Master of Arts in Information Technology Leadership from The College of St. Scholastica. Kara comes to UMD from Cirrus Aircraft where she was the learning management system administrator. Previously, she worked at the College of St. Scholastica where she led the web marketing and internal communications efforts from 2001-2013. Kara will provide educational technology consulting to the faculty. Kara's office is Kirby Plaza 367.

Photo: Joanna Helder
Joey Helder

Joanna (Joey) Helder (jhelder@.dumn.edu) has moved within ITSS from TechCenter/End User Support to Systems Administrator. In her new role, Joey will support unix printing and web drop, and will provide backup support for email and security. Joey's new office is Kirby Plaza 369.

Photo: Becky Nelson
Becky Nelson

Becky Nelson (rmnelson@d.umn.edu) has joined our staff as a temporary TechCenter/End User Support replacement for Joey. Becky will be assisting in the TechCenter on customer service and will also be helping with some HelpDesk and End User Support issues. Becky comes to us with a strong background in customer service and we look forward to her assistance in these areas during the coming months. Becky's office is Kirby Plaza 166F.