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Enhanced Support for the Upgrade

To support staff, faculty, and students through the PeopleSoft systems upgrade, we are developing easy-to-use Enhanced Support for existing structures and processes. So, the help contacts you use today are the same ones you will use after The Upgrade.

The following are some essential support groups:

  • Advance Teams are "voice on the ground" teams comprised of workplace personnel supporting colleagues throughout The Upgrade. There are many people across the UMD campus who are on Advance Teams for Human Resources, Faculty, and Finance communities.
  • The Call Centers / Help Desks team prepares all centers with training and resources for a consistent user experience, ensuring issue tracking and resolution. The ITSS TechCenter Help Desk (218-726-8847, itsshelp) is gearing up to provide local support for ESUP questions and problems.

Consult 2015 PeopleSoft Upgrade: Find Help more details.