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February 2002

Modem Billing Begins
In December 2001, ITSS announced that we would institute charges for use of the UMD modem pool for those users who connect for more than 60 hours per month. We are tracking usage for January and informing customers who near or exceed the 60-hour limit that they will be billed at the end of the month.

For details of the charging plan, see the Modem Pool Access Fees site. We are also providing a new web page that users can access to see how much time they have used each month: User Monthly Usage.

This action is in response to complaints about difficulty accessing the modem pool. Usage data demonstrates that approximately 10 percent of our users consume approximately 50 percent of the available time on the modem pool. Previous appeals to heavy users of the service to reduce their usage have not resulted in any significant changes.

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Last modified on 02/04/02
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