November 2001

Helpful Help Desk Tips
The staff of the ITSS Helpdesk over the years has accumulated a variety of experience reflecting the nature of calls for help that come to our attention. We have attempted to distill some basic precepts of our experience in the following web page: ITSS Help Desk Tips

In addition, the following web page contains information that may be of value to users experiencing modem connectivity problems: Common Modem Dialing Problems

There is a general Help Desk web page with a selection of links to timely topics. That link is: Help Desk FAQ

Finally, we will strive to update these pages as our experience and information are updated. So please check back on a regular basis.


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