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ITSS Home : Telephone : CallPilot Unified Messaging : CallPilot FAQ

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CallPilot Training FAQ

Questions:

  1. I clicked on CallPilot Messaging training link in the e-mail that was sent out, but it took me to a Download Document page that is otherwise blank.
  2. I clicked the Login link on the Raindance page, but I don't know my Conference ID/Username or PIN/Password.
  3. I logged in, but the presentation isn't loading (may include a message about Java).
  4. I can't hear the audio. My speakers aren't working or I don't have speakers.
  5. I'm getting a message that says "Video (Not Available)" or "No Video Available"
  6. I'm entering 12 + 4 digit extension to access CallPilot but it's not working.
  7. I want to download a copy of the PowerPoint Presentation.
  8. I'd like a commonly used commands cheat sheet.
  9. What browsers does My CallPilot support?
  10. Can they turn off the automatic logout on My Call Pilot features?
  11. I've read the FAQ and I'm still having trouble!

 

Answers:

  1. Because the link sent out in the e-mail was so long, it may have broken into two parts. Half of the link may be on a second line below the clickable part of the url. You may copy each half of the link and then paste it into your web browser, or simply click here to be redirected to the proper training site.
  2. There is no need to click on the login link. Instead, just fill out the boxes with your First Name, Last Name, E-mail Address, and Company Name and click the "Play Recorded Event" button. See our guide to using the Raindance online training.
  3. If the presentation isn't launching, Windows users may need to install Java. Firefox users may see a yellow bar with a button to install the missing plugin appear near the top of their browser window. If you are running Windows and using another browser such as Internet Explorer, you may manually download the free Java software from Java.com. You will need to run the installer and restart your computer before Java will work.

    Mac users experiencing difficulty may want to try using Firefox as their web browser instead of using Safari.
  4. Make sure that your speakers are plugged into your computer and that your speakers are turned on. Most external speakers have a green power light that shines when they are receiving power. One can usually adjust the volume level on the speakers themselves, but you can also check to see that the volume on your computer is turned up by going to your Start Menu -> Control Panel -> Sounds and Audio Devices. If you don't have speakers, a limited number of headphones are available for checkout at the AV desk. For more information on borrowing headphones, please call extension 6222.
  5. The "No Video Available" box is a normal, albeit confusing part of the presentation. To get rid of it, click the grey button next to "Video (Not Available)" in the upper-right corner of the little blue and grey box. The presentation itself consists of still slides accompanied by an audio track.
  6. If you are accessing the new system for the first time, you will be told that your default password is 12 plus your 4 digit extension. Your 4 digit extension is the end of your telephone number (726-XXXX) not your current voicemail security code. If you are told your password is incorrect, make sure that you are entering 12 plus your extension.

    If your voice mailbox is not the same as primary number on the telephone that you use, it is possible that you don't have a mailbox on the new system yet. If you believe this might be the case, please call x8847 to report the problem.
  7. The PowerPoint presentations are available for download on the Raindance site under the stored documents section. ITSS has also made the PowerPoint available for download.
  8. Here is a list of voicemail commands that we find especially handy.
  9. My CallPilot supports the following web browsers:
    Microsoft Internet Explorer 6.0
    Netscape 6.2, 7.0, 7.1 and 7.2
    Mozilla 1.7.x and Mozilla FireFox 1.0 on RedHat Linux 9 Operating System
    Microsoft Internet Explorer 5.1 on Macintosh Operating System 9
    Microsoft Internet Explorer 5.2 on Macintosh Operating System X
  10. Not in the current release of CallPilot (4.0).  The maximum setting in the current release is 60 minutes. In the next release of CallPilot (5.0) we plan for the ability to configure the logout value with a maximum setting of 24 hours.
  11. If you are experiencing difficulties with anything related to the new voicemail system, please do not hesitate to contact the ITSS Help Desk at extension 8847. We will be happy to assist you and answer all of your questions.

 

 

 

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