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Course Management System Support for UMD Faculty and Students

Policy

Approved by the UMD Council of Deans, July 11, 2006

Revised December 11, 2007

UMD Information Technology Systems and Services (ITSS) provides local support for WebVista and Moodle, enterprise course management systems housed at the Twin Cities campus. This policy recognizes the role, access, and responsibilities of ITSS staff in providing this support.

Role

ITSS staff members whose role is to provide support to faculty for teaching and learning shall provide local support for WebVista and Moodle. Current incumbents are Amanda Evans and Bruce Reeves. This policy also covers any employee hired in the future that has a similar role.

Access

In order for local ITSS staff to provide appropriate and quality support for WebVista and Moodle at UMD, they shall be provided with enrollment management access that will enable them to:

• view and update user enrollment data
• view faculty content and settings

Responsibilities

ITSS staff who support WebVista and Moodle shall have the following responsibilities:

• Follow standard OIT procedures
• Adhere to University FERPA guidelines
• Work with OIT WebVista and Moodle Administration and Support Teams to determine best support practices
• Attend appropriate training sessions
• Adhere to generally accepted professional ethics in dealing with private student data and faculty-generated content