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Services for External Customers

Last revision August 9, 2004

The University of Minnesota Duluth (UMD) recognizes outreach to the citizens of the State of Minnesota as a significant part of its mission. In keeping with this philosophy, UMD Information Technology Systems and Services will provide certain technological services to customers external to the University subject to the following conditions and criteria:

• The service is not readily available through private, commercial vendors in the region.
• External customers understand and abide by all state and federal laws governing use of technological systems.
• External customers pay higher rates for services than internal customers. This is to ensure that taxpayer funding and student tuition dollars are not used to subsidize private use of the University's technological services. Rates are listed on the account application form.
• UMD Information Technology Systems and Services has the staff support and technological equipment to be able to provide the service to external customers.
• UMD Information Technology Systems and Services can provide service to external customers without any negative affect on internal customers.
• The University and UMD Information Technology Systems and Services retain the right to refuse to provide, or to cancel, any service due to staffing or budget restrictions or because customers do not meet the criteria stated above.

Disclaimer

Customers who intend to make use of the Internet must recognize that the Internet is unmoderated in many instances. There are many sources of material that may be viewed to be offensive by some people. Customers who allow children to have access to the Internet should be particularly aware of this issue. The University of Minnesota Duluth accepts no responsibility for preventing access to any materials on the Internet, particularly those materials that may be deemed offensive.

Assistance

UMD Information Technology Systems and Services staff can provide only minimal assistance to external customers without charge. Such services include providing available documentation and accepting reports of trouble at our Help Desk (726-8847). If further training is needed, you might consider attending one of the seminars available through UMD Center for Economic Development. Other service requests will be addressed only after primary needs of our internal customers are met.

Related Information

Additional information about accounts is available from Spring Billiar at 726-8843. Other information on the web includes:

Account application forms

Sponsored Internet Accounts for External Customers

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©2003 Regents of the University of Minnesota. All rights reserved. The University of Minnesota is an equal opportunity educator and employer. Last modified on 08/09/04	Contact ITSS | Privacy