Policy on Use of the UMD Modem Pool
In response to University budget cuts,
ITSS plans to eliminate our modem pool for dial-up network access effective
July 1, 2011. Our records indicate that fewer than 130 people use this
service, down from highs over 1000 in the 1990s and early 2000s.
Most people have switched to broadband services in order to obtain network
access from home. When available, these services are so much faster and
more convenient than dial-up that we recommend our remaining users make
this conversion. Information
about access to UMD via local vendors is
available on our web site. Check the yellow pages under telecommunications
for specific vendors.
November 27, 2001
Revised August 9, 2004
Revised August 22, 2005
Dial-in modem facilities are provided so that the UMD campus community can
connect from off-campus sites and make use of the networked facilities at UMD.
Access to these facilities has to be balanced by the costs associated with
the infrastructure necessary to support dial-in access. The equipment and telephone
lines constitute a scarce and shared resource. Use of the equipment must remain
consistent with rules and policies that ensure fair access to the facility
for all authorized users.
Any use of this facility must be consistent with and further the mission
of the University of Minnesota. Unauthorized, unethical or illegal activity
is prohibited. Information related to connections (date, time, where connected)
is collected, and Information Technology Systems and Services will cooperate
with law enforcement agencies to provide information when requested to do so.
Rules include (but are not limited to):
- The modem pool will not be used to provide access to a user's home computer
for other users on the UMD network or the Internet. That is, a user may not
run a server or a bulletin board via the modem pool.
- Each user is allowed to use at most one modem line at a time.
- Users will use only their own personal username and password to authenticate
themselves. No user shall allow other persons to use his or her username
and password to gain access to the facility.
- The use of the modem pool by any user shall be consistent with the type
of account which was used for authentication.
Monitoring and Enforcement:
- Information Technology Systems and Services monitors overall and individual
use of the modem facility.
- Suspicious use will be investigated.
- Inappropriate use may result in loss of access to the facility.
- Users will be responsible for any connect-time charges associated with
use of the facility.
- To ensure fair access to the facility and to discourage the setup of long-term
services on the modem pool, a four-hour time limit will be enforced on all
connections. Any connection to the modem pool will be disconnected without
warning after four hours.
- Beginning in January 2002, ITSS implemented a charging
plan for those using more than 100 hours of modem time in a month.
- Users who have need to stay connected for longer periods should discuss
their needs with Information Technology Systems and Services. A dedicated
line can be obtained for a fee if requested. Exceptions may be made with
- Information Technology Systems and Services will work to improve available,
fair, cost-effective and convenient use of the dial-in modem facility. This
may result in changes to these policies and practices.
- Information Technology Systems and Services provides a dial-in modem pool
that is compatible with a wide range of vendor modems.
- Information Technology Systems and Services provides software that will
run on most Windows and Macintosh platforms. The software is available from
the Computer Corner or can be downloaded from the UMD FTP site.
- Information Technology Systems and Services provides some support for
dial-in problems via the Help Desk at 8847 to customers who are using the
software provided from the Computer Corner or our FTP site. Depending on
the platform and software, there is a check list of things to try that the
our Information Technology Systems and Services staff will work through with
- Information Technology Systems and Services provides support for dial-in
problems beyond the check list only if the customer makes an appointment
and brings the computer and modem in for service. There will be an hourly
charge for this service.
- Information Technology Systems and Services cannot provide support for
every brand of modem because of budget limitations. We reserve the right
to refuse to work on selected brands; to support specific speeds; to stop
working on a problem even if the customer brings their system in for service;
and to charge for whatever work was done while attempting to solve a modem/software