ITSS Operational Continuity Plan
Section IV: Response Priorities
Individual ITSS staff members work on multiple teams and address multiple functions and priorities. It is expected that they will balance these priorities with the help of management. Not all functions will be restored to 100 percent capacity before work can begin on another function.
If some or all of our facilities are damaged, the department will establish an emergency operations center (EOC) in a remaining facility. First choice for location of the EOC will be the first floor of Marshall W. Alworth Hall, where our main administrative offices are currently located. Second choice will be our offices in Kirby Plaza. Third choice will be our offices in the VDIL.
- Decision to declare a disaster within one hour.
- Notification of recovery teams within two hours.
- Response of recovery teams to EOC or marshalling point within three hours.
- Set up of EOC within three hours.
- Set up minimal help desk service within four hours.
- Set up minimal web presence within eight hours.
- Set up of alternate work spaces for ITSS staff within eight hours.
- Restore primary telecommunications vendor services (US West, Minnesota Power).
- Restore primary telephone service.
- Restore primary data network service.
- Restore authentication service.
- Restore email service.
- Restore home file service.
- Restore help desk service.
- Restore access to central UM system servers.
- Restore computer laboratory service.
- Restore other central UMD servers.
- Restore classroom services.
- Restore all other services.
