Information Technology Systems and Services.
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ITSS Rates and Fees for 2010-2011


Rates for [ 2010-2011 | 2011-2012 | 2012-2013 | 2013-2014 ]


ITSS will bill the following services:


External University customers, who pay by cash, check or credit card, will continue to be billed monthly for the respective support provided by ITSS.


Telephone Rates

Internal customers, which are departments that pay through EFS, will be billed for installation labor.

Installation and Repair (per hour) $ 47.00

All internal customers, which are departments that pay through EFS, will continue to be billed monthly for long distance calling services listed in this section of the rates.

Faculty/Staff Department Long-Distance Call Rate:
Weekday, Evening and Weekend $ .06 per min
International Long-Distance Rates varies

Dedicated 800 Number Access to Modem Pool - No installation charge; no monthly maintenance fee; Vendor usage charge billed at $.10/minute.

 


Network Rates

Internal customers, which are departments that pay through EFS, will be billed for installation labor.

Installation - Labor $ 47.00 per hour
Modem Access Time see: Modem Pool Access Fees
UMD Faculty, Staff, or Student Account $4 per each 10-hour increment over the first 100 hours
Commercial Account $5 per each 10-hour increment
Government & Non-Profit Account $5 per each 10-hour increment
Sponsored Internet Account $5 per each 10-hour increment

Note: Electrician/Carpenter rates are paid directly to Facilities Management and are not included in ITSS rates and fees.

 


System & Server Rates

System Rates

Description Unit Measure Internal
University
Customer
External Customers
Government Internet Commercial
Systems & Server Labor per hour $ 47.00      
Modem Rates - See Network Rates above          
Personal file storage Gigabyte per day $ 2.00 $ 2.00 $ 2.00
Desktop/Server Tape File Backup Gigabyte per day   $ 1.00 $ 1.00 $ 1.00
System Access for E-mail/Central Services Subscription Fee Per month $ 5.00 $ 5.00 $ 5.00
Modem Access see: Modem Pool Access Fees billed after 100 hours
$ .40 per
hour
$ .50 per
hour
$ .50 per
hour
$ .50 per
hour
Server Services
Managed by ITSS
per month $ 94.00      
Account Setup no charge $ 20.00 $ 20.00 $ 20.00

Server Rates

All customers who have arranged to use a dedicated or private ITSS server will be billed the following rates. Please note that each server has a maximum amount of file storage included in the server rate. If you require additional storage above the amount of file storage quoted for the server size you select, you will need to reference the File Storage and Backup Rates below to calculate your annual expense for the server and for the added file storage.

Annual Server Expense for:    
Small Server $1,578.00

Small Web/data base - less than 1 GByte; little cpu utilization;
Some interactivity; application assists unit business function.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

Medium Server $1,978.00 Medium data base - 1 to 3 GBytes; some cpu utilization;
Some interactivity; application assists unit business function.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

Large Server $2,378.00 Need for high volume interactivity; large data storage retrieval - 3 to 6 GBytes; intense cpu demand; application critical to the business function of the unit.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

Academic Department Shared $2,378.00 Multiple applications on a single virtual OS instance with all applications using the same resources.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

 


File Storage and Backup Rates

Faculty and Staff accounts used for University business are eligible for 5 Gb of Internet file storage and/or backup services and, in addition, 5 Gb of either Novell or Active Directory system file storage and/or backup services, and 5Gb of Netfiles file storage without charge. Additional file storage will be billed according to the rates in the following table.

Additional Storage Amount over the free
5 Gb of Internet file storage or
over the free 5 Gb of Novell storage
Annual Rate for
Storage and Backup
Annual Rate for
Backup Only
Up to 5 Gb  $              15.00  $             7.50
Over 5 Gb and up to 10 Gb  $              35.00  $           17.50
Over 10 Gb and up to 20 Gb  $              75.00  $           37.50
Over 20 Gb and up to 30 Gb  $            115.00  $           57.50
Over 30 Gb and up to 40 Gb  $            165.00  $           82.50
Over 40 Gb and up to 50 Gb  $            215.00  $         107.50
Over 50 Gb and up to 100 Gb  $            265.00  $         132.50
Over 100 Gb and up to .25 Tb  $            700.00  $         350.00
Over .25 Tb and up to .5 Tb  $         1,320.00  $         660.00
Over .5 Tb and up to .75 Tb  $         1,800.00  $         900.00
Over .75 Tb and up to 1.0 Tb  $         2,250.00  $      1,125.00

 


Student Basic Access and Computer Lab Access Rates and Fees

Basic Access to Public Workstations and Email with 500 Meg Disk Storage (Currently Enrolled UMD Students)  
The fee for 1 to 12 credits $6.00 per credit
The fee for 13 or more credits $78.00 per semester
Full Lab Fee with 500 Meg Disk Storage
(currently enrolled UMD students)
$ 71.75 per semester
Daily Access to Labs
(students enrolled in current academic semester)
$ 6.00 per day
Two-Week Lab Access
(currently enrolled UMD students and special UMD programs)
$ 20.00
Summer E-mail Only Access
(UMD students registered for Fall Semester)
no charge
Summer Full Login Access
(UMD students registered for Fall Semester)
$ 30.00
for 3 months
Lab Reservations see Library room reservations  

Note: Faculty may reserve a teaching computer laboratory for one class session per semester without students having to pay the lab fee. Classes that pay the lab fee will have priority. Classes that use the labs more than once in a semester must require all students enrolled in the course to pay the lab fee. Access to the computer labs for faculty for instructional or course development purposes for a class taught in the labs is free.

Additional Disk Space $ 6.00 per 100 MB
Laser Pages - Black and White 8 1/2" x 11" $ .05 per page
Laser Pages - Black and White 17" x 11" $ .20 per page
Color Pages - 8 1/2" x 11" $ 1.00 per page
Color Pages - 17" x 11" $ 2.50 per page

 


Personnel & Service Rates

ITSS will continue to bill staff labor support in the areas of audio-visual, consulting and programming, web development, workstation maintenance and parts, support for department servers, and other special projects as arranged with ITSS.

Audio Visual Equipment Maintenance & Repair
(Additional charge for parts @ cost)
$ 47.00 per hour for professional staff
$ 23.50 per hour for student staff
Computer on Cart Checkout no charge
Computer Equipment Maintenance & Repair
(Additional charge for parts @ cost)
$ 47.00 per hour
Consulting/Programming $ 47.00 per hour
Consulting/Programming to Set Up Database Queries $ 47.00 per hour
Data Entry/Clerical

There is no labor charge for classroom test scoring and course evaluation processing. There is an additional charge for forms - $47.00 per 500

All other data entry is $ 33.20 per hour

- Student Evaluations of Faculty/Courses
- Test Scoring
Desktop Software Installation
(See Recommended Solutions for additional software installation information)
$ 47.00 per hour
Document Imaging Equipment Rental $ 15.00 per hour
Electronic File Transferring $ 47.00 per hour
Label Printing $ 0.60 per sheet of 30 labels
for example: $ 20.00 per 1000 labels
Network Installation $ 47.00 per hour
Personal File Reload $ 47.00 per hour
Set Up of Aliases Other than Classes (approx 3/4 hr) $ 47.00 per hour
Set Up of Class Lists or Aliases no charge
Telephone Installation $ 47.00 per hour
Training
- ITSS Sponsored Workshops for faculty and staff no charge
- Department requested training
 email breeves@d.umn.edu
to be arranged
User Account Name Change $ 20.00
Web Page Development Rate $ 47.00 per hour

 


Interactive Television and UMConnect Support Rates

ITSS will continue to bill all customers for Interactive Television support according to the following rates.

Classroom Rental
NEAT Members $ 0.00 reciprocity grant
Educational Use (Class, Colloquium, Continuing Education) $ 17.60 per hour
UMConnect Meetings, Webcasts, Webinars $ 30.00 per hour
Other UM Use (Meetings, etc) $ 30.00 per hour
Other Educational Institutions $ 30.00 per hour
Government & Non Profit $ 50.00 per hour
Non-University Use $ 125.00 per hour
ITV Classroom Use for Non ITV/Non UMConnect Purposes $ 15.00 per hour

 


Audio-Visual Rates

ITSS will continue to bill all customers for audio-visual support according to the following rates.

Audio Visual Equipment Maintenance & Repair
(Additional charge for parts @ cost)
$ 47.00 per hour
Equipment Checkout no charge
Parts billed at cost

 


Client Account Types

Standard - These accounts are for University departments, agencies, faculty and staff for the purpose of supporting administrative and instructional work.

Commercial (External clients needing specialized software) - These accounts are charged according to the System Rates above.

Governmental/Non-Profit (Tax-exempt clients needing specialized software) - These accounts are charged according to the System Rates above.

Sponsored Internet (Individual with University affiliation and sponsor) - These accounts are charged according to the System Rates above.

Student - These accounts are for currently enrolled students and are charged according to the rates above: Student Basic Access Accounts and Computer Lab Access Rates and Fees