ResNet
Technical Support
ITSS offers technical support to students in a number of ways to cover most of your technology needs.
| What | Type of support | Contact info | Cost |
|---|---|---|---|
| ResNet TechLine | Questions about the ResNet registration process, the ResNet Security Alerts, and problems accessing the network after registration. | x6116 (on campus); resnet@d.umn.edu
During Bulldog Bash weekend (Sept 2 - Sept 65), you can stop by the LSH TV Lounge. | Free |
| ITSS Help Desk | Password resets; general questions on UMD's email, labs and printing. | 8847 (on campus), 726-8847 (off campus) | Free |
| STAC (Student Assistance Center) | One-on-one assistance to students seeking help with password problems, basic software or hardware problems, digital cameras, video productions and other technology assistance. Assistance with self-service Security CDs. | Kirby Plaze 165 | Free |
| ITSS Maintenance | Virus and security check-ups, reinstalling operating systems, repairing hardware. | 7973 (on campus), 726-7973 (off campus); Kirby Plaze 165 | Virus checkup: $10
Reinstall OS: $41.50 / hour Hardware repair: $41.50 / hour Other work: $41.50 / hour |
Off-campus students
Students living at the Edgewater, in Campus Park Townhomes or other off-campus housing are not part of the ResNet network. These students should see Accessing UMD Network Services from Off-Campus for technical support information.