ITSS Home : Virus and Security Info : Baseline Security Template : Windows Baseline Security Template FAQ's

An Error Message says I'm not the Administrator
To install the security template, you need to install it using the Administrator account that exists by default in windows XP and 2000. If you're using Windows XP and don't see a place to enter a username, try pressing Ctrl-Alt-Del twice. A different login prompt will appear. You should then be able to type the user name "Administrator" and the administrator's password at the prompt and login.

Forgot the Administrator password?
If you can't remember the password, sign on the computer with another account that has administrative privileges and change the password on the Administrator account. Go into the "Control Panel" (Click the Windows Start button and choose Settings, then Control Panel) Double click "Administrative Tools" Double click "Computer Management" Click "Local Users and Groups" Click "users" Right click "Administrator" Select "Set Password" Type in New password and Confirm new password Click OK a couple of times. Can't see the Administrator account To install the security template, you need to install it using the Administrator account that comes pre-loaded in Windows. Another option to try: At the Welcome prompt on Windows XP Press ALT-Ctrl-Delete sequence twice This should bring up an alternate sign on screen that should allow you to locate the Administrator account.

You can also call the ITSS Help Desk at 8847 to setup a call and have an IT staff member come and reset your workstation password.

Options for Windows XP Home Edition, Winwows 98/ME
For security reasons Windows XP Home Edition and Windows 98/ME clients should be upgraded to Windows XP Professional or Windows 2000. University Campus agreement allows this at no cost for the software for University owned computers. See the Campus Agreement webpage for details.