Help Desk Support

Job Prerequisites

• Work hours: Monday-Friday 8 am-10 pm; Sunday 4:30-10 pm
• Must work at least 10 hours per week

Essential Qualifications

• Customer service experience
• Good communication skills
• Prompt and reliable work habits
• Courteous
• Reliable
• Able to work under pressure
• Basic to advanced computer knowledge
• At least two years left at UMD

Selection Criteria/Preferred Qualifications

• Number of years remaining at UMD
• Flexibility in scheduling
• Computing knowledge and skills beyond basic use

Job Duties

Major Job Functions

• Answer phone calls and email from students, faculty, and staff who need assistance with technology
• Document all phone calls and email with help desk report forms
• Provide first level technology assistance
• Refer more complex problems to ITSS staff for assistance