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Inside Computer Maintenance

Service requests

ITSS home : Desktop support : Maintenance : Supported equipment & vendors

Computer Maintenance

Supported equipment & vendors

ITSS supports specific desktop equipment and vendors. Below are the vendors currently supported and services we offer. Departments seeking support or purchase advice should purchase from a Primary or Secondary vendor. Call ITSS at 726-7973 or send email with support questions, or call the UMD Computer Corner at 726-6218 for purchasing or pricing.

ITSS does offer nonwarranty services and support for most PC manufacturers(1) for departments, faculty, staff and students. This includes University or personal computers, and computers not on our supported list. Please call if you have questions.

Vendor Support Status Warranty Parts Warranty Labor Non Warranty
Apple Primary Yes Yes Yes
  • Desktops
  • Laptops
  • iPods(2)
  • Monitors
  • Gateway Limited - see Gateway Repair Service
    Dell Primary Yes Yes Yes
    • Desktops
    • Laptops
    Hewlett (3) Primary Pending
    Pending Yes
    • Desktops
    • Laptops
    • B&W Laser Printers(4)

    1. Non supported vendors may not meet standard processing times.
    2. Service is dependent on model and parts availability.
    3. UMD ITSS is in discussions with HP for warranty service for Fall/Spring 2010
    4. Laser printer service is generally for current enterprise level models. Please inquire for non standard items.

    06.09 dee

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