Computer Maintenance
Supported equipment & vendors
ITSS supports specific desktop equipment and vendors. Below are the vendors currently supported and services we offer. Departments seeking support or purchase advice should purchase from a Primary or Secondary vendor. Call ITSS at 726-7973 or send email with support questions, or call the UMD Computer Corner at 726-6218 for purchasing or pricing.
ITSS does offer nonwarranty services and support for most PC manufacturers for departments, faculty, staff and students. This includes University or personal computers, and computers not on our supported list. Please call if you have questions.
| Vendor | Support Status | Warranty Parts | Warranty Labor | Non Warranty | Notes |
|---|---|---|---|---|---|
| Apple | Primary | Yes | Yes | Yes - Desktops - Portables - Printers (Laser Printer Pro 630, Pro 16/600 - parts on limited availability) |
Apple requires proof of purchase with each service request. Laptops/ipods may be shipped to Apple for service. |
| Micron | Pending | Pending | Pending | Yes - Desktops - Portables |
|
| Gateway | Primary | Yes | Yes | Yes - Desktops - Portables |
|
| Dell | Primary | Yes | Yes | Yes - Desktops - Portables |
|
| Hewlett Packard | Specialized | No For HP Warranty Service, please call HP at 208-323-2551 or go to Hewlett Packards warranty site. ITSS can facilitate setting up a Warranty call on your behalf, but this will incur a standard hourly labor charge for processing the service and the unit delivered to our service area in 187 MWAH. |
No | Yes - Desktops - Printers (Laser Printers 4 Series, 5 Series, 4000, 4050, 4550, 4100, & 8000) |
ITSS recommends HP printers that connect to the UMD network. |
Support Status
- Primary
- ITSS has developed a working relationship with the vendor and offers full support.
- Secondary
- ITSS has developed a working relationship with the vendor and offers some support.
- Developing
- ITSS is working with the vendor and may establish warranty services and support
- Diminishing
- ITSS had a working relation with vendor, but may be dropping support
- Specialized
- Specific products or services offered.
12/08/05 -de