TechCenter Services and Fees

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ITSS TechCenter

TechCenter Services

TechCenter Hours

Academic Year:

Mon-Thurs: 7:30am-9:00pm
Fri: 7:30am-4:30pm
Sat: Closed
Sun: 5:00pm-8:00pm

Summer & Semester Breaks:

Mon-Fri: 8:00am-4:30 pm
Sat: Closed
Sun: Closed

Operating System Services

ITSS TechCenter can upgrade your computer to a newer operating system (OS), or reinstall and configure your current OS in the event of a hard drive failure or a serious malware infection. When upgrading or reintalling the OS, please note that all software programs will need to be manually reinstalled as they are not part of the data backup/restore process. You may choose to reinstall these items yourself, or request that ITSS do this as a billable service.

For University computers: We will install the current version of the operating system (Windows or Apple) and Microsoft Office available under any campus agreements or site license.
For personal computers: The customer must provide the media and product key for the operating system and for any additional software to be installed.

Following are the most commons operating system services requested.

Service [ Rates ]	University Computer	Personal Computer
Operating System (OS) Install or Upgrade - No Data Backup	Covered services: Format hard drive Install current OS (per University site license) Install drivers for internal devices Install current Microsoft Office (per University site license) Install current Symantec (per University site license) Configure for Active Directory	Covered services: Format hard drive Install OS provided by customer Install all appropriate drivers for internal devices Install current Symantec (per University site license)
OS Install/Upgrade + Data Backup	Covered services: Backup all data files on hard drive (application software is not backed up) Format hard drive Install current OS (per University site license) Install drivers for internal devices Install current Microsoft Office (per University site license) Install current Symantec (per University site license) Configure for Active Directory	Not available
Hard Drive Install + OS Install	Covered services: Install hard drive Format hard drive Install current OS (per University site license) Install drivers for internal devices Install current Microsoft Office (per University site license) Install current Symantec (per University site license) Configure for Active Directory	Covered services: Install hard drive Format hard disk Install OS provided by customer Install drivers for internal devices Install current Symantec (per University site license)
Hard Drive Install + OS Install + Data Backup/Restore	Covered services: Backup or recover data files on existing hard drive (application software is not backed up) Install new hard drive Format hard drive Install current OS (per University site license) Install drivers for internal devices Install current Microsoft Office (per University site license) Install current Symantec (per University site license) Configure for Active Directory	Not available
New Computer Setup	Covered services: Install University site license OS Apply all security updates and patches Install standard University software suite (Office, Firefox, Symantec) Configure for Active Directory services Install data encryption software (optional)	Not available

Rev: 8.12 sab