TechCenter Services and Fees

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ITSS TechCenter

TechCenter Services

TechCenter Hours

Academic Year:

Mon-Thurs: 7:30am-9:00pm
Fri: 7:30am-4:30pm
Sat: Closed
Sun: 5:00pm-8:00pm

Summer & Semester Breaks:

Mon-Fri: 8:00am-4:30 pm
Sat: Closed
Sun: Closed

Computer Maintenance Services and Fees (2012-2013 Academic Year)

Computer maintenance services are available for current UMD students, faculty, staff, and departments. Most TechCenter support services are charged based upon the amount of time a technician works on your computer. Any computer or device checked in for service is assessed a minimum charge of 1/2 hour at our current labor rate.

Rates and Payment

For University-owned equipment:: Current hourly rate is $49.40. Parts are charged at cost plus any shipping fees.; Payment may be made via our EFS system. Customer is responsible for providing a complete and accurate EFS chart-field string. Billing is completed on a monthly basis.; Unclaimed equipment will be delivered at the department's expense to the University address on record and any unpaid bills will be charged to the department's EFS account.
For personal equipment:: Current hourly rate is $54.89. Parts are charged at cost plus shipping, handling and tax.; Payment may be made in cash, check, credit card or charged to your student account.; After 45 days, unclaimed equipment will be shipped at the owners expense to the address on record and any unpaid bills will be charged to the student account or billed to faculty and staff through an external billing process in the PeopleSoft financial system.

Warranty Repair Service

ITSS staff can provide or facilitate warranty repair service for Apple, HP and Dell computers. We are also authorized to provide warranty repairs covered by an extended CPS warranty. For warranty repairs:

Parts covered by supported vendors during warranty period.
Labor coverage dependant on vendor contract.
A copy of the original invoice/receipt is required.

ITSS TechCenter Check-in Services and Rates (2012-2013 Academic Year)

Diagnosis	Billable Time	Rate for University equipment (EFS)	Rate for personal equipment
Diagnostics / testing	0.5 hr minimum	$24.70 minimum non-refundable assessment fee + hourly rate as needed	$27.44 minimum non-refundable assessment fee + hourly rate as needed
Operating System Services [ Details ]
Operating System (OS) Install/Upgrade	1.0 hr	$49.40	$54.89 + OS license
OS Install + Data Backup/Restore	1.75 hr	$86.45	Not available
Hard Drive Install + OS Install	1.75 hr	$86.45 + parts	$96.06 + OS license + parts
Hard Drive Install + OS Install + Data Backup/Restore	2.0 hr	$98.80 + parts	Not available
New Computer Setup (with basic UMD software suite)	1.0 hr	$49.40	Not available
Virus/Malware Removal [ Details ]
Virus/Malware Scan + Security Assessment	0.75 hr	Not available	$40.33
OS Install + Data Backup/Restore *Required for University equipment*	1.75 hr	$86.45	$96.06 + OS license
Data Services [ Details ]
Data Backup/Transfer	1.0 hr	$49.40	Not available
Data Recovery from damaged hard drive	varies	$24.70 non-refundable assessment fee + hourly rate to recover data	Not available
Secure Data Deletion and/or Recycle *Required for University equipment*	0.5 hr	$24.70 per item	Not available
Hardware/software upgrades or installs (not covered by warranty)
RAM Installation	0.5 hr	$24.70 + parts	$27.44 + parts
Hard Drive Installation	0.5 hr	$24.70 + parts	$27.44 + parts
Video Card Installation	0.5 hr	$24.70 + parts	$27.44 + parts
Optical Drive Installation	0.5 hr	$24.70 + parts	$27.44 + parts
Software Installation *Customer must provide media and license*	0.5 hr	$24.70 per title	Not available
Delivery service [ Details ]
On site delivery and set up of completed workstations (on-campus offices only)	1 hr	$49.40	Not available

Rev: 08.15.12 sab