Computer maintenance services are available for UMD students, faculty, staff, departments, and alumni. Most TechCenter support services are charged based upon the amount of time a technician/consultant works on your computer. The minimum charge for computers checked-in for service is 1/2 hour labor rate.
ITSS staff are certified to provide warranty repair service for Apple and HP computers.
For University-owned equipment, payment may be made via our EFS system. Customer is responsible for providing a complete and accurate EFS chart-field string. Billing is completed on a monthly basis.
For personal-owned equipment, payment may be made in cash, check, credit card or charged to your student account. After 45 days, unpaid bills will be charged to either the student account or billed to faculty and staff through an external billing process in the PeopleSoft financial system.
| Operating System Procedures | Billable Time |
Rate for
personal- owned equipment paid by cash, check or credit card |
Rate for University-owned equipment paid by EFS |
|---|---|---|---|
| Operating System Installation | 1.0 hr | $53.77 | $48.40 |
| OS Install + Data Backup/Restore | 1.75 hr | $94.10 | $84.70 |
| Hard Drive Install + OS Install | 1.75 hr | $94.10 + parts |
$84.70 + parts |
| Hard Drive Install + OS Install + Data Backup/Restore | 2.0 hr | $107.54 + parts |
$96.80 + parts |
| Data Procedures | Billable Time |
Rate for
personal- owned equipment paid by cash, check or credit card |
Rate for University-owned equipment paid by EFS |
|---|---|---|---|
| Data Backup/Transfer | 0.75 hr | $40.33 + an additional fee for more than 50GB of data |
$36.30 + an additional fee for more than 50GB of data |
| Data Recovery | 0.5 hr | $26.89 non-refundable assessment fee + hourly rate to recover data |
$24.20 non-refundable assessment fee + hourly rate to recover data |
| Secure Data Deletion | 0.5 hr | $26.89 per item |
$24.20 per item |
| Virus/Malware Removal | Billable Time |
Rate for
personal- owned equipment paid by cash, check or credit card |
Rate for University-owned equipment paid by EFS |
|---|---|---|---|
| Virus/Malware Scan + Security Assessment (check-in) | 0.75 hr | $40.33 | $36.30 |
| OS Install + Data Backup/Restore | 1.75 hr | $94.10 | $84.70 |
| Computer Assessments | Billable Time |
Rate for
personal- owned equipment paid by cash, check or credit card |
Rate for University-owned equipment paid by EFS |
|---|---|---|---|
| New Computer Setup | 1.0 hr | $53.77 | $48.40 |
| Installation Costs | Billable Time |
Rate for
personal- owned equipment paid by cash, check or credit card |
Rate for University-owned equipment paid by EFS |
|---|---|---|---|
| Software Installation | 0.5 hr | $26.89 per title | $24.20 per title |
| RAM Installation | 0.5 hr | $26.89 + parts | $24.20 + parts |
| Hard Drive Installation | 0.5 hr | $26.89 + parts | $24.20 + parts |
| Video Card Installation | 0.5 hr | $26.89 + parts | $24.20 + parts |
| Optical Drive Installation | 0.5 hr | $26.89 + parts | $24.20 + parts |
Rev: 8.11 sab
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