Information Technology Systems and Services.
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Sample Tasks for Usability Testing

Five tasks are listed below. Try to find the correct information on the ITSS web site for each. After each task please indicate how confident you are that you indeed found the right information that would enable you to answer the question or perform the task:

1. You have a general question about ITSS. Can you find the Help Desk phone number?

2. Six months has passed since you last changed your Internet password. How do you change it?

3. You want to see what email programs are available at UMD. Can you find them?

4. Some software at UMD is free; some is not. Can you find what's available?

5. Unfortunately, you've received a threatening phone call/voice mail. How do you report it?

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