of behavior that would typify this rating
- Oblivious to
the needs of the patrons.
- Offends or confuses
- Frequently rude,
unhelpful, or uncooperative in handling telephone or in-person inquiries.
and actions compromise the good reputation of the University, the
Library, and its staff.
with patrons vary from encounter to encounter.
- Lets mood or
circumstances dictate behavior and acts unpredictably in response
uses inappropriate means of expression.
- Does not follow
up on promised actions.
in a clear, positive manner.
- Treats patrons
with respect, tact, and courtesy.
- Exercises good
judgement when dealing with patrons.
- Gives out accurate
- Seeks assistance
from other staff to meet patron needs.
seeks to maintain the good reputation of the University, the Library,
and its staff.
with patrons in a clear, positive manner, even under stressful conditions.
- Simplifies and
eases the patrons interactions in the Library.
- Recognizes patrons
needs that require the review, evaluation, or creation of Library
follows through on promised actions.
significantly to the good reputation of the University, the Library,
and its staff.
exceeds expectations in each of the following areas:
-Communicates in a clear, positive manner
-Treats patrons with respect, tact, and courtesy
-Exercises good judgement
-Provides accurate information
-Seeks assistance from others to help patrons
-Simplifies and eases patron interactions with the Library
-Recognizes situations where Library policy needs to be reviewed,
evaluated, or created
-Follows through on promised actions
is prepared and maintained by the Quality Improvement Advisory Team (QIAT)
Send e-mail to libqiat for comment/questions.
[an error occurred while processing this directive]