Unacceptable

• Does not work harmoniously with others.
• Frequently uses inappropriate means of expression.
• Vindictive or abrasive approach to coworkers leads to the creation or continuation of interpersonal conflicts.
• Uncooperative behavior contributes to demoralization of the unit and to reduction of the unit's effectiveness.

• Inappropriate or negative behavior impedes productivity.
• Unwilling to speak with coworkers and other Library staff in the course of work related communications.
• Consistently makes negative references to colleagues.
• Occasionally uses inappropriate means of expression.

• Communicates in a clear, positive manner.
• Works harmoniously with others.
• Uses tact when giving reminders, suggesting change or pointing out errors.
• Responds courteously to others' expressions of frustration.

• Communicates with others in a positive, supportive manner, even under stressful conditions.
• Consistently maintains open channels of communication.
• Recognizes and maturely addresses work related interpersonal problems.
• Listens carefully to the work related concerns of others and patiently tries to address those concerns.

• Working relationships are superior, contributing to the improvement of intra and interdepartmental relations in the Library.
• Contributes to the improvement of unit morale through personal encouragement and support.
• Consults with supervisor, colleagues and employees in a diplomatic, supportive manner which achieves optimal resolution of problems.
• In response to antagonistic behavior, maintains courtesy and does not "rise to the bait".
• Potentially volatile situations are defused by well planned, well presented, well thought out communications.
• Maintains a demeanor that facilitates the active and positive participation of others in the work place, including those who have difficulty with work place interactions.