Job Knowledge

Rating Examples of behavior that would typify this rating

Unacceptable

  • Oblivious to how their job responsibilities fit into the Library workflow.
  • Does not understand the relationship of their job duties to the overall goals of the Library.
  • Needs constant or repeated explanations on performing duties.
  • Not able to effectively use terminology and concepts required in the position.
  • Makes changes in processes and procedures without regard to how the changes affect others.
  • After repeated instructions cannot use normal office tools: word processing, e-mail, fax, voice mail, photocopier.
Needs Improvement
  • Memorizes list of steps rather than understanding concepts.
  • Cannot improvise in appropriate circumstances.
  • Does not attempt to use readily available sources of information that would aid job performance.
  • Does not take advantage of opportunities to update job related skills.
Meets Expectations
  • Understands how their job duties mesh with coworkers duties.
  • Familiar with tools and equipment required to perform job duties.
  • Uses appropriate terms/vocabulary for clear written and oral communication.
  • Understands and applies the relevant procedures and policies.
  • Finds and corrects errors.
  • Updates job related skills.
Exceeds Expectations
  • Suggests changes that lead to efficiencies in their unit operations.
  • Knowledge of current trends in areas relating to job duties.
  • Assumes responsibility for keeping current.
  • Efficiently uses tools and equipment.
Achieves Excellence
  • Suggests changes that lead to efficiencies or improved services in the Library.
  • Recognized expert in particular area.
  • Expertise in the job allows UMD Library to be a leader.
  • Familiar with state of the art developments in areas relating to job duties.

 

8/1/95 revised 4/16/97 lbj

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This document is prepared and maintained by the Quality Improvement Advisory Team (QIAT)
Send e-mail to libqiat for comment/questions.

 

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