Unacceptable

• Frequent ongoing inaccuracies in work.
• Oblivious to acceptable quantity and quality in the work unit.
• Sacrifices quality for quantity.
• Sacrifices quantity for quality.
• Oblivious to the balance between quantity and quality.
• Does not meet unit standards of quantity/quality.

• Quantity/quality fluctuates significantly from day to day.
• Does not effectively balance quantity/quality.
• Makes significant tradeoffs in quantity or quality without alerting supervisor or other affected parties.
• Lack of quantity/quality affects work flow of others.
• Wastes resources (time, human, materials, and technology).
• Lack of quantity/quality has deleterious effect on the reputation of the unit or the Library.

• Makes appropriate use of resources (time, human, materials, and technology).
• Discusses with supervisor and other affected parties what is an appropriate balance between quantity and quality.
• Relays to supervisor and other affected parties what balance will be implemented.
• Usually understands and delivers quantity and quality expected by customers.
• Commits some errors and is able to correct them when they are pointed out.
• Meets unit standards of quantity and quality.

• Recognizes own errors and corrects them.
• Exceeds unit standards of quantity and quality.
• Routinely chooses an appropriate balance between quantity and quality based on customers' expressed needs and availability of library resources.
• Communicates decision to supervisor and affected parties.

• Always provides communication to supervisor and others on how tradeoff between quantity and quality affects their work.
• Always chooses an appropriate balance between quantity and quality based on customers' needs and availability of library resources.
• Uses resources fully for their maximum contribution to the library effort.
• Sets up work flow so errors are caught before they leave the work unit.