Technical Help Form

  • Do you need help logging on to indexes, electronic journals, or other full text resources?
  • Are you having problems with library forms?
  • Are you having technical problems with the UMD Library Catalog or other resources?

Our staff will:

  • respond to your request promptly
  • check the status of your UMD Internet account
  • work with you to determine the cause of the problem and provide a solution

View Common Causes of Difficulty

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Need help finding information? Have a question about the UMD Library? Ask Us!

Answers to
Frequently Asked Questions

* Indicates a required field

These diagnostic questions
will help us solve your problem more quickly

* Your Name:

UMD email username (if applicable):

Look up your Internet ID

* Email address (if different from above):

Check to send a copy to yourself

Phone (if you would like a call back):

Detail the problem, including resource name, steps taken and wording of any error messages received:

Have you accessed the resource from this computer in the past?  If so, when did it stop working?

How are you connecting?

On campus wired via a network cable
On campus wireless

Off campus home (non-UMD internet service provider)
Off campus work computer (non-UMD internet service provider)
Other off-campus connection

Your operating system? (Windows 8, 7, Vista, XP, Mac OS X)?

Your browser? (Chrome, IE, Firefox, Safari)?

To your knowledge, are you using a web accelerator, such as Google Web Accelerator, FasterFox, SiteCelerate, etc.?




Kathryn A. Martin Library | 416 Library Drive | Duluth MN 55812-3001
Phone: 218-726-8102
©2014 University of Minnesota Duluth
The University of Minnesota is an equal opportunity educator and employer
Last modified: December 3, 2014
Library Site Coordinator: Kathryn A. Martin Library  
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