Technical Help Form

• Do you need help logging on to indexes, electronic journals, or other full text resources?
• Are you having problems with library forms?
• Are you having technical problems with the UMD Library Catalog or other resources?

Our staff will:

• respond to your request promptly
• check the status of your UMD Internet account
• work with you to determine the cause of the problem and provide a solution

View Common Causes of Difficulty

* Last Name:

* First Name:

UMD e-mail username (if applicable):

* E-mail address (if different than the above UMD username):

Phone number (if you would like us to call you):

Please describe the problem in as much detail as possible, including resource name, exact steps taken and the precise wording of any error messages received:

Have you been able to access the resource successfully from this computer in the past?  If so, when did it stop working?

How are you connecting to the web?

What operating system does your computer use (e.g. Windows XP, Mac OS X)?

To your knowledge, are you utilizing a web accelerator, such as Google Web Accelerator, FasterFox for Firefox, SiteCelerate, ONSPEED, Proxyconn Web Accelerator, Propel, Toonel, Freewire, Ziproxy, Netfury or RabbIT?