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Technical Help Form

  • Do you need help logging on to indexes, electronic journals, or other full text resources?
  • Are you having problems with library forms?
  • Are you having technical problems with the UMD Library Catalog or other resources?

Our staff will:

  • respond to your request promptly
  • check the status of your UMD Internet account
  • work with you to determine the cause of the problem and provide a solution

View Common Causes of Difficulty

NOT currently enrolled at/employed by the University of Minnesota Duluth campus?

Find out about eligibility for access to electronic resources.

Need help finding information? Have a question about the UMD Library? Ask Us!

Answers to
Frequently Asked Questions

* Indicates a required field

These diagnostic questions
will help us solve your problem more quickly
   

* First Name:

* Last Name:

If we can contact you by phone, please give your phone number:

* E-Mail address to which we should reply:

* What is the name of the resource are you having difficulty with?

* Please describe the problem
including exact text of any
error messages:

How are you getting to the resource?:

Find It!
link on library web site
link in UMD library catalog
bookmark
other

Have you been able to access this resource successfully from this computer in the past? If so, when did it stop working?

Are you using your Internet ID (your e-mail username and password)?

yes (please tell us the ID you're using)
no
don’t know my Internet ID. (Look up your Internet ID)

How are you connecting to the Web?

through UMD VPN client
on UMD campus
off campus through UMD modem pool
off campus through outside ISP (Netzero, AOL, Qwest, etc.)
off campus, DSL or cable connection
off campus, through workplace internet connection
other or not known

 

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