Frequently Asked Questions
Do I need an appointment?
No appointment is necessary. You just need to walk into the CHUM center drop in and talk to the friendly students sitting in the lobby. We have a first come first serve system where patients can pick a number from a sheet to determine the order in which you will be seen. We can usually see up to 4 patients per day.
Do I have to have insurance?
No, you do not need to have insurance to be seen at the HOPE Clinic. We are here to help you establish care in the local health care systems.
What will my experience be like at the HOPE Clinic?
After expressing your desire to be seen to the students at the front desk they will ask you to wait for an open exam room. When one is available, you will be taken back to first be seen by a team of three consisting of medical and pharmacy students. They will then present their evaluation to a licensed physician and pharmacist. A patient advocate will be with you at all times. Then the student team, the physician, and the pharmacist will come and discuss your plan of care with you. The whole process takes about 45 minutes and all information shared is confidential.
What is an access to care clinic?
We are an access to care clinic meaning you have an initial health assessment onsite where we then determine the best care suited to your needs. If it is determined that the problem can be managed at HOPE Clinic that day we will provide the care that we can. If it is determined you need care for a chronic condition, we will refer you to an area clinic and help you establish care there. We do not manage long-term illness but can help you find the people that can.
If I am referred to a community clinic, what happens next?
HOPE staff will discuss the different clinics with you and decide one that best suits your needs. Then we will call and set up an appointment time for you. We will help you with transportation to the clinic and various other logistics related to your visit.
Can I get my medications through the HOPE Clinic?
HOPE Clinic carries a small selection of non-prescription over-the-counter (OTC) medications for treating minor conditions. In some cases we can also prescribe medications needed for short-term management until you can see a provider at a local community clinic. We do not prescribe any narcotic medications.
What if my condition is something the HOPE Clinic cannot manage?
If your current health condition is something that the HOPE Clinic is not set up to manage, we work hard to refer you to a physician or clinic in the area that can help. In the worst-case scenario, we help you get to an ER for immediate care.
How many times can I be seen at the HOPE Clinic?
Since we are an acute, access to care clinic, we usually only see patients once. However, if another acute problem arises and you have not established care at another facility, we would be glad to see you again.