![[Skip Tools]](/base/extras/spacer.gif){kind=small}
Susan Beasy Latto, slatto@d.umn.edu
315 Darland Administration Bldg.
1049 University Drive
Duluth, MN 55812
(218) 726-8830 Cell: (218) 348-5688
Fax: (218) 726-7413
UNIVERSITY OF MINNESOTA DULUTH
April 11, 2005
Contact:
Susan Beasy Latto, Director of
UMD Public Relations 218 726-8830 slatto@d.umn.edu
Bruce Gildseth, Vice Chancellor for Academic Support and Student Life
218-726-8501 bgildse1@d.umn.edu
UMD Academic Support and
Student Life Receives High Praise
from U of M Office of Service and Continuous Improvement
UMD's Academic Support and Student Life (ASSL), under the direction of Vice Chancellor Bruce Gildseth, was singled out for recognition and high praise by the U of M Office of Service and Continuous Improvement in recent issues of University of Minnesota publications the UMN News and the Brief.
ASSL was cited for its development of a high quality, systematic approach to management of its programs through training and use of the Baldrige Criteria as a standard for measurement.
The article states:
"In the early 1990s, the quest for quality and operational excellence
came to higher education. UMD was at the forefront. In partnership with
local industry leaders, UMD had brought a quality system to the campus,
adopting the Baldrige Criteria as a standard for measuring selected parts
of its operation beginning in the late 1980s. Because of this work, UMD
was one of the first invited participants in a network of 16 higher education
institutions that gathered quarterly to share their experiences of applying
quality concepts to operations. These same institutions now gather under
the umbrella of the National Consortium for Continuous Improvement (NCCI).
This spring, ASSL will pilot a software package that will refine and automate its quality process. ASSL will be able to automatically map goals and initiatives to its strategy. If the software is successful at ASSL, the Office of Service and Continuous Improvement will sponsor a broader roll-out of the system across the University."
for more information see:
http://www1.umn.edu/umnnews/Feature_Stories/UMD_continuous_improvement.html
Learn more about UMD Academic Support and Student Life on the Web at:
http://www.d.umn.edu/assl/
Contact Bruce Gildseth, vice chancellor, at 218-726-8501
or bgildse1@d.umn.edu