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Billing & Payment FAQ

  1. How will I be billed?
  2. What are my payment options?
  3. Do you accept payments from non-United States bank accounts or credit card companies?
  4. How do I get a refund?
  5. Can others have access to view and pay my bill?
  6. When is my bill due?
  7. What if I can't pay my bill by the due date? (financial holds, registration holds, late fees, etc.)
  8. How do I verify my tuition and fee charges are correct?
  9. What should I do if my financial aid, assistantship, or fellowship has not paid to my account?
  10. Can I get a receipt of payment?
  11. What can I do if I think my payment has been returned or rejected by the University?
  12. How do I read my student account and/or bill?
  13. How do I print or forward a copy of my bill?

1. How will I be billed?
All currently-enrolled students are sent an email to their University email address when billing statements are available online at your 

Paper billing statements will only be mailed to those students who do not have University e-mail accounts, to those who are not currently registered, and to senior citizens. All other students will receive notification at their University e-mail account when their bill is ready to view. You will be directed to a Web address to view and/or print your billing statement. This billing statement is a snap shot of your student account as of the statement date. Transactions after the billing date will not be reflected until the following statement.

You can download and print a paper copy of your billing statement online at your 

Billing statements are sent to you monthly starting after the second week of the term. Click for more information on billing statements, due dates, or where & how to pay. If you have questions about your billing statement, please contact One Stop Student Services.
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2. What are my payment options?
Paying online is the fastest and most convenient way to pay. Log in to view billing statements and make a payment selection (parent/guest). Online payments can be made by electronic transfer of the payment amount from your bank savings or checking account at no additional charge. We cannot accept check-cards or debit cards.

Credit card payment is available only as an online service. The University will not accept credit card payments in person or over the phone. A service fee of 2.75 percent will be charged by Nelnet, our credit card processing vendor (the University does not receive, nor will it underwrite, any portion of the service fee). For more information, please visit the Credit card payment FAQ. 

You can also pay your bill in person at the cashier’s windows located in the lobby of the Darland Administration Building. Or drop off in the drop box located next to the Cashier’s Office in the lobby of the Darland Administration Building. To pay by mail, print a copy of your bill from your student account and send it in with a check, money order, traveler's check, or cashier's check addressed to: 

UMD Cashier’s Office
140 Darland
1049 University Drive
Duluth, MN 55812
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3. Do you accept payments from non-United States bank accounts or credit card companies?
No, we are unable to accept payments from foreign bank accounts or credit card companies. Online payments must be direct debited from a U.S. bank account or charged to a MasterCard, DISCOVER, American Express, or Visa credit card.
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4. How do I get a refund?
You are eligible for a credit balance refund only if you have an eligible credit balance on your student account. The refund (if any) will be direct deposited to your checking or savings account. If you haven't already, you will need to sign up for direct deposit by going to . Credit balances are direct deposited approximately three times per week. If you prefer to have your refund mailed to you please contact One Stop Student Services. Refund checks are not issued in person and require 10 days for processing. 

If you cancel or receive a credit for some reason and you still owe for other charges, that credit is used to reduce your account balance. If you cancel courses and you previously received a refund, you may be required to repay this refund.
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5. Can others have access to view and pay my bill?
How do parents or other payers log in?
You can allow your parent or guest to view and pay bills in your student account using Parent/Guest Access. To begin the process, follow the directions at Parent/Guest Access.

I'm a parent. How do I get a copy of my student's bill?
Once your student has granted you the Student Account level of access, you can view recent billing statements and make online payments. Log in to Parent/Guest Access

Several payment options are available.
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6. When is my bill due?
See Payment Due Dates for the billing and due dates.

All classes for the term are billed together. Although a class may not begin until the second half of the term (sometimes called a 'B term' class), or may meet for just a day or two (e.g., a summer workshop), the corresponding charges are included in your current bill. You should pay the amount listed on your billing statement by the due date, regardless of when the class occurs in the term.
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7. What if I can't pay my bill by the due date? (financial holds, registration holds, late fees, etc.)
You may pay by installments during fall and spring semesters (excludes May/Summer term) unless your financial aid pays your bill in full. A $35 per semester installment/re-billing fee is charged to your account for paying by the installment plan. If the total amount is not received by the first billing due date, you will automatically be enrolled in the installment payment plan. Non-degree students are not eligible for the installment payment plan. The minimum amount due will be posted on the bill and must be paid to avoid additional charges. Late fees may be charged to your account if you do not pay at least the minimum due by the bill due date. 

For degree-seeking students, your current term registration will not be canceled, but future registration may be canceled if your bill remains unpaid. Non-degree students who do not pay in full by their billing due date will have their current term registration canceled. If you were in collection and on a specific payment plan, your classes may be canceled if you do not pay based on the schedule of your payment plan—contact One Stop Student Services immediately if this occurs. However, a financial hold will be added to your student account which will prohibit you from registering for classes and getting official transcripts or diplomas. You may make partial payments at any time. If you still owe at the end of the term, contact Student Accounts Receivable to set up a payment plan. For more information, see Consequences of non-payment.
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8. How do I verify my tuition and fees charges are correct?
Refer to Costs, tuition & fees for the rates and a breakdown of charges. If you have a question about tuition and fee charges on your account, contact One Stop Student Services.

Common tuition and fee questions include: 
Student health benefit plan
Reciprocity
Student Services Fee 
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9. What should I do if my financial aid has not paid to my student account?
If your financial aid has not been paid to your student account, check your  to see if additional documentation is required. For more information, contact One Stop Student Services.
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10. Can I get a receipt of payment?
You can view and print copies of current and prior monthly billing statements at your . Up-to-date balances and financial transaction information is also available at your student account and you may print a copy of the information if you need to show a receipt of payment to a third party.  
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11. What can I do if I think my payment has been returned or rejected by the University?
If your bank returns any check or e-check written to the University, call Student Accounts Receivable at 218-726-7511. Your University account will be charged $20 for each returned item. Refer to the glossary terms below for descriptions of when or why a payment may be returned.  
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12. How do I read my student account and/or bill?
Below are glossary terms and definitions to help you understand entries you may find in your student account and billing statement. 

Account (account term). Displays postings to your account for a specific semester. 

Account closed. A previously active account has been closed by action of the customer or the RFDI. 

Charges (debits). Lists the amount of the charge for the transaction. 

Date range. The start and end dates (range) for the transactions you are requesting.

Description. Explains the type of transaction. 

Due date. Indicates the billing due date that applies to this transaction. 

Insufficient funds. The available and/or cash reserve balance is not sufficient to cover the dollar value of the debit entry. 

Invalid account number. The account number structure is not valid, the entry may fail the check digit validation, or it may contain an incorrect number of digits. 

No account/Unable to locate account. The account number structure is valid and passes the check digit validation, but the account number does not correspond to the individual identified in the entry, or the account number designated is not an open account. 

Non-transaction account. The ACH entry destined for a non-transaction account would include (1) and account against which transactions are prohibited or limited (e.g., Regulation D); or, (2) a pass-through where entry is for a credit union or thrift organization, and Regulation E descriptive requirements cannot be met. 

Payments (credits/adjustments). Lists the amount of a payment or other credit for the transaction. Credits to your account are shown in parentheses.

Payment stopped or Stop payment. The receiver of a recurring debit transaction has the right to stop payment on any specific ACH debit. A stop payment order shall remain in effect until the earliest of the following occurs: a lapse of six months from the date of the stop payment order, payment of the debit entry has been stopped, or the receiver withdraws the stop payment order. 

Posted date. The date a transaction was posted to your account. The same posted date appears on your billing statement. 

RFDI not qualified to participate
. Bank is not a member of the NACHA network. 

Routing number/Check digit error. The routing number of the receiver's financial institution is incorrect. For checking accounts, you must use the routing number from an actual check and not a deposit slip from a checking account. Also, you cannot use credit card "convenience checks", equity line-of-credit checks, or investment account checks to make an online payment. For savings accounts, contact your bank for the accurate routing and account number for ACH/EFT withdrawals. 

Term. Designates which semester is assigned to the transaction, to allow for sorting by term. 

Term balance. The total of all charges and credits for the specific term you are reviewing. 

Total balance. The total of all the charges and credits that are posted to your account, including any that have not yet been billed. A credit (overpayment) will be in parentheses. 

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13. How do I print or forward a copy of my bill?
Start by logging in (students: . Parents: Parent/Guest Access and select 'Student Account'). Next, click 'Pay now'. 

At the Billing & payment page, use the dropdown menu to select a recent billing statement. The bill will open as a PDF in a separate window. In the PDF window, click 'Print' or press CTRL+P for a paper copy of the bill. Click 'Save' if you want to download an electronic copy for your records. Saving the PDF also lets you attach the file to an email to be forwarded to others. 
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